ITSM Change & Service Transition Management Analyst

Overview

The Change Management Analyst is responsible for the day to day management of the IT Change Management process and reporting.

Responsibilities

• The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures
• Support the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently
• Work with other service management functions to ensure effective operation of the change and transition functions
• Produce schedules of change for managing changes to the live environment
• Progress the status of changes with service departments to ensure data is current
• Provide guidance to those involved in change management and service transition
• Produce change management and service transition reports as required by the change and transition processes
• Plan own work to meet given objectives within a clear framework of accountability while exercising substantial personal responsibility and autonomy
• Adhere to IT governance and controls

Requirements

• 1-3 years of experience working within an IT Service Management function
• Experience delivering to specific objectives in a similar role handling large quantities of data and/or reporting
• Experience operating agreed, standardised processes in a large organisation
• Experience working across teams to deliver specific objectives
• Competence in the use of IT Service Management and Reporting applications

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

Diversity and Inclusion

Rentokil Initial is an equal opportunity employer. We welcome applicants from all backgrounds and experiences. We encourage applications irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. If you have any individual requirements, please communicate them during the recruitment process. Our team is available to support you. You may contact joanna.sharpe@rentokil-initial.com for assistance.

Additional Information

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Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

Location: Telford, England, United Kingdom

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