Overview

ITSM Implementation Engineer (ITSM, ITIL) - Get training and certification in ITIL and ITSM products! Remote role - work from home in the UK!

An ITSM Implementation Engineer (ITSM, ITIL) is required by a fast-growing IT consultancy delivering high-demand ITSM solutions to UK clients.

Responsibilities

• Remote-based role with occasional UK site visits. You'll run scoping calls, lead 5-day planning engagements, and handle full end-to-end deployment and configuration of ITSM platforms. You'll be the face of delivery, owning the technical side from day one.
• Deploy ITSM platforms (e.g. ServiceNow, Jira, Zendesk, Freshservice) and perform hands-on configuration, deployment, and implementation.
• Lead client-facing sessions, including scoping and delivery, ideally from an MSP or consultancy background.

Requirements

• Experience deploying ITSM platforms (e.g. ServiceNow, Jira, Zendesk, Freshservice)
• Hands-on skills in configuration, deployment, and implementation
• Client-facing experience - ideally in an MSP or consultancy
• Confident leading scoping and delivery sessions
• ITIL Foundation certification
• Full training provided—Get certified in advanced ITIL at the company's expense. You'll be backed to become the go-to expert for all things ITSM.

Why join

• Define the role and lead future delivery
• Funded training: ITIL
• Exposure to device management & Active Directory
• High-growth consultancy with rising demand
• Remote-first, flexible setup
• Take control of your next move - apply now