Do you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more?

Scottish Friendly have an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.

About the role

This role supports the Operational Risk & Incident Response Manager in managing operational and conduct risks, as well as the lifecycle of incidents and breaches. You will assist in risk assessments, incident tracking, root cause analysis, and reporting, helping to ensure compliance with regulatory standards and contributing to a strong risk culture across the organisation.

Key responsibilities

• Support the logging, categorisation, coordination and tracking of operational incidents and breaches.
• As directed by the Operational Risk & Incident Response Manager, work with the 1st line accountable areas to oversee and coordinate progression through the end-to-end lifecycle for major incidents (P1/P2) for the Society. Supporting the accountable area to ensure timely resolution and minimal business impact.
• Assist in root cause analysis (RCA) and follow-up on corrective actions.
• Help maintain audit-ready documentation and ensure governance standards are met.
• Monitor and report on key risk indicators (KRIs) and incident trends.
• Collaborate with business units to coordinate activity, gather data and insights for risk assessments.
• Support the delivery of training and awareness sessions on risk and incident management.
• Contribute to the development and maintenance of risk registers and control frameworks.
• Assist in preparing reports and dashboards for senior management and governance forums.
• Help ensure customer detriment is identified and addressed in line with Consumer Duty.

Qualifications and skills

• Experience in risk management, compliance, project management or operations.
• Strong organisational and analytical skills with attention to detail.
• Good communication skills and ability to work with stakeholders across departments.
• Familiarity with regulatory frameworks (e.g., FCA, GDPR) is desirable.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• A proactive, curious mindset with a willingness to learn and grow.

We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don’t hesitate to let us know.

We support life inside and outside work, offering:

• Recognition awards: Win exciting prizes, including one weeks’ annual leave plus £3,000 spending money.
• Refer-a-friend scheme: Earn rewards for bringing talented friends to our team.
• Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.
• Supporting the future: 10% employer pension contribution, 4 x group life cover.
• Getting around: Access to cycle-to-work schemes, Electric Vehicle scheme* and travel loans.
• Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice a variety of savings at top high street and online retailers.
• Hybrid model with up three remote days per week, totalling 35 hours per week Monday to Friday.