Junior Insight Analyst – Customer Success Team (Oxford/Hybrid)

Our Analysts are vital to NielsenIQ’s success. They work every day with our client base, which includes most of the major brands you see in the supermarket and most of the supermarkets and other retailers where you’ll find these products. They all rely on our people.

Our clients come to us with challenges and questions ranging from deciding on new product development, designing a new price strategy, and much more! NielsenIQ’s Analysts work with our clients to create and present analyses based on the world’s best datasets. Our insights team supports clients in Health and Beauty, Beers, Wine and Spirits or Grocery.

Our staff are confident and capable crafters of compelling insights, delivering clear and actionable recommendations to our clients helping them grow their business.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more. You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.

If telling stories through data excites you but you’re uncertain whether you have the data knowledge, get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.

Responsibilities

• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals (e.g., participating in business cycles such as brand planning & range reviews).
• Understand the impact we can have on personal objectives of individuals at our clients.
• Responsible for setting up client onboarding for analytics & insights services and conducting tactical client training for Guided Analytics & NielsenIQ tools such as Connect Express and Discover.
• Responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue.

Qualifications

• Excellent time management and prioritization skills with a proven track record of delivering projects on time.
• Confident numerically.
• Ability to analyse data confidently.
• Problem solving and solutions orientated.Performs work accurately and effectively with attention to detail.
• Engaging presenter.
• Good at building relationships, internally and with clients.
• Strong verbal and written communication skills.
• Experience of working in an analytical environment.
• An understanding of the FMCG industry and trends.
• Capable of leveraging tools such as Microsoft Excel and PowerPoint.

What We Can Offer

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer‑packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.

Working with our Customer Success team gives you access to:

• The amazing “people first” culture with plenty of flexibility.
• Career & Learning development.
• Making an impact on the biggest FMCG manufacturers’ growth.
• Becoming an expert in categories that shape UK retail.
• Joining a market leader where you’ll gain a broad perspective – a market overview of different categories and products. A truly global and diverse organisation with global opportunities.
• Access to first‑class analytical tools which is a great way to gain understanding of CPG market in general.
• Great deal of autonomy in performing your role.
• Exposure to major players on the market such as P&G, Coca‑Cola, Unilever, Nestle.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Programme (EAP).

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit NielsenIQ Diversity & Inclusion.