Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

We are seeking a driven and high-performing Senior Key Account Manager who will be responsible for the health and quality of the Viator product offering within their designated portfolio of high value accounts across various destinations. The Key Account Manager will have a deep understanding of trends, opportunities, and challenges within their accounts and work to optimize Viator’s product offering to best match the consumer demand in terms of product variety, pricing, and availability.

You are a brand ambassador that will focus on a select number of high valued accounts to ensure continued optimization and growth.

You will be responsible for meeting/exceeding key performance indicators and maintaining/improving the overall commercial health of your accounts. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in your set of accounts, carrying out critically important tasks to maintain and grow our competitive advantage and continually improve Viator’s catalogue of experiences.

Job Location: Hybrid. This role is a hybrid position that requires 3-4 days per month in our London office.

Responsibilities:

Account Management & Relationship Building:

• Serve as the main point of contact for key accounts, building and maintaining strong relationships.
• Understand the unique business needs of each account, providing tailored solutions to enhance success and satisfaction.
• Develop and execute account strategies that align with business objectives and drive growth.

Product & Performance Optimization:

• Curate and maintain a best-in-class product offering for assigned accounts.
• Ensure consistent availability and quality of key products, aligning offerings with customer preferences.
• Utilize in-depth knowledge of the online travel industry to provide expert advice and insights.

Issue Resolution & Customer Satisfaction:

• Proactively resolve issues, challenges, or escalations raised by key accounts to maintain high customer satisfaction.
• Stay up-to-date on industry trends, competitor offerings, and customer preferences to provide valuable insights.
• Provide regular performance reports and updates to senior management on account status, growth opportunities, and potential risks.
• Negotiate favorable commercial terms and monitor key metrics, taking necessary actions.
  

Key Skills and Experience:

• Experience:
  • 5+ years in B2B Account management or Sales:
  • Online Travel Agency, operator, or travel experience is a plus.
• Entrepreneurial & Commercially Driven:
  • Growth focused - never settle.
  • Highly skilled in securing favorable terms and maintaining relationships.
  • Committed to serving customer partners and sharing knowledge.
• Growth and Results Oriented:
  • Demonstrated ability to grow accounts with focus on delivering results.
  • Continuously looking to improve both personally and professionally.
  • Passionate about achieving success and excellence.
  • Highly skilled in leveraging professional connections.
  • Embraces new ideas and works well in teams.
• Detail-Oriented:
  • Advanced technical background and data analysis abilities.
  • Strong understanding of the travel landscape is preferred.
  • Proven track record of working in a fast paced and dynamic environment.
  • Ability to work independently, prioritize tasks, and manage multiple accounts effectively.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.

What We Offer

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com .

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