Knowledge Management & Performance Advisor (Fixed Term Contract)

Job Title: Knowledge Management & Performance Advisor (Fixed Term Contract, 18 month contract)

Location: Hybrid working between home and London office

Employer: Binnies, an RS Group company, recruiting for our Water Services Major Projects Business Unit. The Water Services team consults, delivers and manages projects in the Water Utilities sector. This role supports the SESRO project (Thames Water’s South East Strategic Reservoir Option) in partnership with Arup.

Overview

This role shapes and refines interventions across learning, performance, and team dynamics by leveraging the latest research in motivation, behaviour change, and organisational psychology. The role uses data and insights to ground decision-making and create impactful outcomes for both individuals and teams. Successful applicants will be able to work flexibly between home and the SESRO office in London (weekly attendance).

Responsibilities

• Knowledge Management
• Lead the capture, curation and dissemination of lessons learned across SESRO workstreams.
• Maintain and evolve knowledge-sharing platforms and tools to ensure accessibility and relevance.
• Facilitate knowledge-sharing sessions and retrospectives to embed learning into delivery cycles.
• Proactively network with colleagues across SESRO partner organisations to champion a culture of open knowledge exchange.
• Build strong cross-functional relationships to facilitate the sharing of insights, best practices, and lessons learned.
• Act as an ambassador for knowledge management by encouraging collaboration and breaking down silos between teams.
• Identify and connect subject matter experts throughout the project to drive continuous learning and innovation.

• Performance Development
• Support the design and delivery of SESRO’s performance management framework, including 360° feedback processes aligned to KPIs.
• Collaborate with team leads to identify performance trends and support interventions where needed.
• Contribute to the development of guidance for managing underperformance in line with home organisation policies.
• Articulate roles and responsibilities across the project to support clarity in the operating model, cross-team collaboration and performance management.

• Internal Communications & Engagement
• Design and maintain a comprehensive communications plan tailored to each group within the joint venture.
• Regularly review and update communication strategies to reflect evolving structure and priorities of partner organisations.
• Liaise with key representatives from each stakeholder group to gather feedback and refine communication channels for maximum relevance and impact.
• Draft and distribute internal communications that promote team updates, initiatives, and engagement opportunities.
• Support the planning and delivery of engagement events such as Collaboration Days, monthly socials, and onboarding sessions.

• Learning & Development
• Coordinate onboarding for new starters, ensuring alignment with SESRO’s values and expectations.
• Contribute to the design and delivery of learning pathways, leadership development, and capability-building programmes.
• Demonstrate understanding of diverse learning styles to ensure training and development initiatives are accessible and effective.
• Collaborate with subject matter experts to design and deliver tailored learning solutions (workshops, digital resources, or on-the-job coaching).
• Regularly assess the impact of training interventions, using feedback and performance data to refine approaches and maximise growth across the JV.

• Collaboration
• Design and facilitate collaboration workshops for a senior audience to drive alignment and cross-functional relationships.
• Provide ad hoc support to teams by identifying challenges, mediating discussions, and implementing practical solutions to enhance team cohesion and performance.

Qualifications & Skills

• Experience in knowledge management or organisational development roles, preferably in a professional services organisation.
• Strong facilitation and communication skills with the ability to engage diverse stakeholders.
• Familiarity with performance management tools and frameworks (e.g. 360 feedback, KPIs).
• Experience working in a joint venture or matrixed environment with multiple partner organisations.

• Qualifications
• Qualification in Organisational Psychology, HR, or related field.
• Experience with ISO44001 or similar collaboration frameworks.

SESRO People Team Culture

You’ll be part of a multidisciplinary team of psychologists, consultants, and HR professionals, working closely with Joint Venture colleagues. The team is values-led, dynamic, collaborative, and committed to making SESRO a legacy project through people-first delivery.

Benefits

• Competitive Salary
• Flexible working, including a mix of office and remote working; nine-day fortnights arrangements
• Pension
• Private Medical Healthcare
• Life Assurance
• Group Income Protection

Employment details

• Employment type: Contract
• Seniority level: Mid-Senior level
• Job function: Business Development and Sales
• Industries: Civil Engineering