Overview

At Amazon, we're aiming to be the most customer-centric company on earth. The Employee Relations Manager role requires significant employee relations experience, deep subject matter expertise, and strong leadership, communication, and interpersonal skills. The successful candidate will work independently to manage a broad spectrum of ER issues and collaborate with employees and partners across Amazon’s geographic and cultural scope.

Responsibilities

• Ensure our organization’s treatment of every employee is fair, respectful, and aligned with core business values, policies, and objectives as we strive to be Earth’s Best Employer.
• Balance proactive and reactive responsibilities to support the objective of positive employee relations.
• Partner with senior managers and People eXperience & Technology (PXT) teams to create and sustain positive employee relations programs and best practices.
• Facilitate employee listening sessions/focus groups and design/deliver training programs.
• Work with large amounts of quantitative and qualitative data to identify root causes, recognize patterns, and develop creative solutions; develop executive-level messaging, reports, and presentations for PXT and business leaders.
• Proactively enhance the employee experience by identifying and addressing concerns early, de-escalating and resolving workplace issues before they escalate.
• Serve as a project manager on proactive initiatives to improve employee relations and engagement.
• On a reactive basis, address a significant amount of work on highly sensitive ER issues that require timely resolution.
• Balance time between proactive efforts and urgent-response work.

Role Details

• The position reports to the Head of Employee Experience and Relations UK and Ireland within the Employee Experience and Relations team at Amazon.
• Full-time role with travel up to 30% of the time, primarily in the UK and Ireland, with occasional travel in Europe.
• The base location is flexible within the UK due to travel requirements.

Qualifications

• Experience in employee relations, functional human resources, or labor/employment law.
• Bachelor’s degree required; advanced degree, law degree, or other specialized training in employee relations is a significant plus.
• Experience and solid understanding of UK employment and labor laws.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong interpersonal and persuasion skills to build partnerships and influence across management levels and diverse teams.
• Proven problem-solving and analytical skills in an ambiguous environment; ability to work autonomously with multiple priorities and drive projects to closure.
• Demonstrated ability to navigate complex, international organizational structures.

EEO and Privacy

Amazon is an equal opportunities employer. We believe that a diverse workforce is central to our success. Recruitment decisions are based on experience and skills. We are committed to protecting your privacy and the security of your data; please review our Privacy Notice to learn how we collect, use, and transfer personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation during the application and hiring process (including interview or onboarding support), please visit our accommodations information pages for more details. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.