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At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service and our bold ambitions to make mobility smarter, greener, and better for everyone.

We're now looking for an L&D Lead to drive the next stage of our learning journey within our Consumer Division.

This is a high impact role, where you'll have full ownership of the divisional training plan, and accountability for embedding a continuous improvement culture focused on delivering good customer outcomes guided by legislative changes, department, team and individual needs.

Reporting into the Head of Service Design & Excellence, you'll own the end-to-end learning lifecycle, from onboarding and regulatory training, to coaching and continuous improvement. You'll be our go-to learning expert - the person who knows what our customer service and support teams need to succeed and how to make learning part of everyday performance.

Your Role & Impact

Our Consumer Division introduced an L&D role to support divisional performance, and since then, we've built a solid foundation, including a successful induction programme. Now we're ready for the next phase. This is your chance to evolve our L&D capability, working with managers, team leaders, and senior stakeholders to identify learning gaps, develop solutions, and make sure colleagues are equipped to thrive.

What You'll Do

• Own the full learning lifecycle for our Consumer Division – from needs analysis through to delivery and impact evaluation.
• Deliver face-to-face and virtual training for onboarding, systems, service skills, and FCA compliance (e.g. Consumer Duty, vulnerable customers).
• Partner with the Quality Assurance team, managers and other stakeholders to understand team capabilities, performance gaps, and development goals.
• Design practical, inclusive learning interventions of varying delivery methods that embed knowledge and improve KPIs like quality, first-time resolution, and customer satisfaction.
• Partner with the wider Group L&D network to align and adapt broader learning initiatives for the division.
• Create, deliver and embed training in FCA-regulated areas (e.g. treating customers fairly, vulnerable customer, Consumer Duty principles)
• Source or develop appropriate learning interventions – from bite-sized coaching to structured workshops and digital resources.
• Continuously monitor and evolve training to ensure it sticks, supports performance, and contributes to a brilliant customer experience.
• Bring energy and confidence to learning – championing a learning culture across the division and working closely with leadership

About You

You're someone who thrives in fast-paced, operational environments and knows how to bring learning to life for customer-facing teams. You're practical, collaborative, and results-focused, equally at home designing a course as you are delivering it or coaching on the floor.

What You'll Bring

• Proven experience delivering learning in operational environments
• Strong knowledge of FCA-regulated environments or experience delivering compliance-based training
• Confidence designing and delivering learning in multiple formats
• Strong commercial awareness with the ability to proactively identify and analyse gaps/ business needs
• Ability to work independently while building strong relationships across cross functional teams
• Passionate about people development, with a collaborative and customer first mindset

Why Join Zenith?

We're committed to our People Promise, creating an inclusive environment where everyone can thrive, and we're proud to be:

• Award-winning – Leasing Company of the Year (Fleet News 2023) Large Business of the Year Award (Yorkshire Post Excellence in Business Awards) and winners of the Diversity and Inclusion Award (Yorkshire Post Excellence in Business Awards).
• Sustainability champions –over 41% of our fleet are Battery Electric Vehicles (BEVs), we're a carbon-neutral organisation, with the UK leasing sector's largest-ever green bond.
• Innovators: Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles and consistent revenue growth.
• Inclusive: Six colleague-led diversity groups, and a workplace where everyone can thrive
• A place to grow: with clear pathways through our MyGPS personal development framework

What's In It for You?

• Competitive Salary: up to £38,000 per annum (depending on experience) & Annual bonus
• 24 days annual leave & 1 day for your birthday, with the option to buy more
• Private Medical insurance, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
• Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
• Development opportunities with access to our MyGPS personal development framework.
• Perks at Work – save money on everyday essentials with access to a shopping discounts site
• Onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
• Sports and social clubs, company activities, and team events.
• Inclusive culture with colleague-led equality networks
• Free onsite parking and hybrid working options

Sound Like the Right Opportunity for You? Apply Now!

When you join Zenith, you're becoming part of a team that's driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.