Lead Business Analyst – Walsall, West Midlands

Contract: Full Time, Permanent, 37 hours per week (minimum two days in the office)

Closing Date: 20th November 2025

Are you a confident and collaborative Business Analyst leader ready to shape how we deliver change at whg? We’re looking for a Lead Business Analyst to join our Business Change team, playing a pivotal role in driving insight, innovation, and impact across people, process, and technology. In this exciting role, you’ll lead and develop our Business Analysis capability setting the standard for high‑quality, benefits‑driven analysis that underpins the success of our transformation programmes. You’ll manage a talented team of Business Analysts, guiding their professional growth and embedding best practice across the organisation.

Responsibilities

• Lead the Business Analyst team, holding 1:1s, supporting development, and establishing a strong community of practice.
• Partner with stakeholders at all levels to understand business needs, identify opportunities, and define requirements that shape the right solutions.
• Work with the Head of Transformation to evolve our Business Analysis service and support the delivery of strategic initiatives.
• Oversee capacity planning and forecasting to ensure analyst resources are allocated effectively across projects.
• Review business processes and customer journeys to identify opportunities for optimisation and improvement.
• Embed a benefits‑focused approach, ensuring that value, costs, and outcomes are clearly defined and evidenced.
• Lead the testing service within Business Change, coordinating business‑led testing cycles, ensuring quality solutions, and capturing lessons learned.

Qualifications

• A degree in a relevant subject area or qualified by experience.
• A professional qualification in Business Analysis (e.g. BCS Diploma, IIBA CBAP®) or significant experience at senior level.
• Knowledge and ability to conduct rigorous analysis and testing, utilising techniques such as Persona Development, Customer Journey Mapping, Requirements Engineering, Benefit Analysis, Change Impact Assessments, Pulse Surveys, Requirement Traceability, Test Cases/Scripts etc.
• Experience of managing and leading a team, undertaking all duties associated with direct line management.
• Experience of agile or waterfall project delivery and business analysis methodologies.
• Experience of reporting project updates to Programme Boards and senior stakeholders.
• Excellent communication skills able to turn complex information into clear, actionable insights.

Benefits

Competitive salary, 27 days annual leave (plus Christmas shutdown), a defined benefit pension scheme, health cash plan, and a range of shopping and leisure discounts. We are output‑focused, flexible and committed to ensuring colleagues have a healthy work‑life balance and the autonomy to work in agile ways.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values—Trustworthy, Respectful, Accountable, Collaborative and Excellent—guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

EEO Statement

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Contact

Visit our website www.whg.uk.com and read Our 2030 Plan.

Compliance

We are committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre‑employment screening process.