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The role

Involves working with tools like ServiceNow and Manage Engine, focusing on methodology and the ability to work with different ITSM tool sets for several customers.

The CMDB Lead will support the team in daily activities, manage the CMDB, and work on service improvements.

This hybrid role offers excellent work-life balance, primarily based from home, with only monthly visits to our Salford offices for catch-up and collaboration. More frequent visits can also be accommodated.

What you'll be doing:

• Providing support and guidance to other CMDB Analysts
• Acting as the main contact for provided services
• Managing asset performance throughout its lifecycle
• Implementing service improvements using automation and AI
• Reviewing incoming data, maintaining integrity, and identifying anomalies
• Updating the CMDB with requests or changes within agreed timeframes

What you’ll bring:

• Extensive experience with CMDB
• Proven track record in managing and shaping CMDB services
• Ability to find efficiencies and implement AI and automation solutions
• Strong communication skills adaptable to different audiences
• Deep understanding and certification in ITIL practices

It would be great if you had:

• Previous experience leading CMDB Analysts
• Background working with ServiceNow and Manage Engine

If you're interested but unsure if your skills match, please apply — we'd love to hear from you!

Employment Type: Full-time, Permanent

Location: Salford

Security Clearance Level: SC

Internal Recruiter: Mark

Salary: £36,000 - £39,950

Benefits: 25 days annual leave (with option to buy more), health cash plan, life assurance, pension, flexible benefits fund

We support flexible working arrangements to promote work/life balance, motivation, and productivity.