Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Lead Content Designer & Strategist

Product - Design

Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week

We are looking for a highly experienced Principal Content Designer to establish exceptional content foundations for the company, defining tone of voice, personality and values. With your expertise, you will drive innovation and collaboration to bring ideas from inception to execution. You will push the boundaries of our verbal identity, exploring new possibilities for what we can achieve.

As an individual contributor, you will take ownership and lead with autonomy. You will champion the user's voice and contribute to a team that ships remarkable experiences. In this role, you will have the opportunity to shape the future of our product suite, help grow the team and directly influence the experience for our customers. This role is based in London, UK, in a hybrid work environment requiring being in-office 4 days per week.

What you’ll do as a Principal Content Designer

• Establish the tone of voice and messaging across the product suite, creating guidelines to ensure consistency and empower teams across the company.
• Use systems thinking to connect the dots across the customer journey, ensuring seamless and engaging communication at every touchpoint.
• Concept, design, and write content to test messaging and voice while evolving the product’s verbal identity.
• Partner with design, marketing and product teams to align messaging with platform-specific nuances and evolve the end-to-end design process to deliver exceptional customer experiences.
• Audit existing experiences, applying insights and metrics to identify opportunities to inform the product roadmap.
• Build empathy for customers by deeply understanding their needs and elevating content quality across the company.

What you’ll need

• 10+ years of relevant professional experience in content strategy, UX writing, or content design, with a strong track record of shipping world-class products.
• A portfolio showcasing writing craft with case studies and examples of work for global or multilingual audiences.
• Expertise in UX disciplines like information architecture, systems design and content research.
• An interest in leveraging AI tools to enhance content development and iteration process.
• A collaborative mindset and proven ability to build trusted relationships with cross-functional teams like product, marketing, legal and compliance.
• Ability to balance and prioritise multiple projects in a fast-paced environment

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central London Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Gabriella Cheston

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About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.

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