Lead Functional Consultant – Not for Profit Sector

Salary: competitive depending on experience + benefits

Location: Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

About Kerv Digital: Dive into a world where technology meets innovation. At Kerv Digital, we’re the problem solvers who transform complex challenges into seamless digital experiences. We create business solutions that resonate with clients through Power Platform, DevSecOps, Data experiences, and Software Engineering.

Our mission is to ‘do well by doing good’. Non‑Profit and Membership organisations account for approximately 50% of our business.

Required Skills

• Experience in the Non‑Profit and Membership sector is essential.
• In‑depth knowledge of D365 Customer Engagement first‑party applications and the Power Platform.
• Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power Platform Solutions.
• Proficiency in Sales, Customer Service, Customer Insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power BI.
• End‑to‑End implementation experience essential, especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end‑to‑end implementation including requirements analysis, design, configuration, testing, training, data migration and integrations, cutover and reporting.
• Solution design influence to provide ability to create and influence solution designs with a configuration‑first approach and only using customisation where essential to implementation and maintenance risks and costs.
• Supporting and guiding the team in delivering workshops, creating functional designs, configuring solutions, supporting testing, assisting with data migration and integration needs, delivering training and supporting implementation.
• Excellent written and verbal communication skills to understand and playback requirements and convey solution design concepts to customers and peers.
• A strong desire to help customers realise the benefit of their investment and understand the art of the possible.
• Be an awesome team player as the conduit between the customer, business analysts, solution architects, developers and quality assurance.
• Hands‑on Dynamics 365 Customer Engagement customisation and configuration.
• Understand which technology to use, and why, including when to use Pro‑Code vs Low Code/No Code solutions.
• Microsoft certifications, e.g. multiple MCPs or an MCSE.
• Understanding the Microsoft Dynamics product portfolio and its licensing.

Responsibilities

• Understanding the Out of the Box capabilities (and limitations) of Dynamics 365 CE and the Power Platform, from form design to solution management to connectors to integrations.
• Demonstrate Out of the Box functionality to business and technical stakeholders illustrating how the product supports core business processes.
• Requirements gathering, writing and evolution through business process identification, analysis and re‑engineering.
• Learn and become an expert in the Kerv Digital accelerators to solve common business scenarios faster. Become a design influencer into the future roadmap of the accelerators.
• Crafting user stories, features and epics to be used across the presales, design, development and delivery lifecycles.
• Building Proof of Concepts to demonstrate and articulate solution designs.
• Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office.
• Pre‑sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid‑response writing.
• Creating clear and effective documentation across multiple channels.
• Using a proactive approach to ensure timescales are met, balancing a hands‑on approach vs delegating to developers or other team members.
• Training end users and admins in the use of Dynamics 365 CE and the Power Platform.
• Environment setup, configuration and Application Lifecycle Management.
• Supporting, leading and coaching more junior project team members fostering a culture of wellbeing, inclusion and ensuring balanced workload levels.
• Prioritise and assign tasks and make best use of available resource and skill levels in the team contributing to the project success.
• Build relationships with other stakeholders in other disciplines across the project including within the client team and contribute to the successful management of dependencies between disciplines.
• Other tasks as reasonably requested.

Desirable Skills

• Lead by example through sharing from previous experiences and providing implementation plans that mitigate risks to deliver a positive outcome.
• Remain calm and professional in fast paced environments and feel comfortable calling out concerns and seeking advice when needed.
• Embrace personal growth to yourself and others through learning, achievement and satisfaction.
• Be approachable to provide help, guidance and actively support junior colleagues helping them to uphold standards, manage their workload, ensure quality and cope with challenging situations.
• Embrace a culture of knowledge sharing so that we grow.

Fit with Our Work Culture

• Happiest working under their own direction, but fully supported when needed.
• An obvious attention to detail, we want you to obsess about the little things!
• Prepared to travel to client site if required.
• Ability to identify and pick up new processes and software platforms quickly.
• Ability to work effectively with remote teams in both in the UK and India.
• Ability to work flexibly to deliver on‑time to tight timescales.

What We Can Do For You

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees.

Real Flexibility

All of our employees will tell you that we foster an easy‑going environment, are experts at what we do and care deeply about what we work on – and the company was started specifically to find a way for people to take more enjoyment from their work.

Awesome Environment

We foster an easy‑going environment, are experts at what we do and care deeply about what we work on.

Interesting Work

Our customers are household names and many of our projects have an important impact on the world around us. We work with not‑for‑profits, public bodies and private entities to deliver meaningful digital services.

Great Benefits

Choose‑your‑own tech approach to end‑user devices, stocked cupboards with tasty goodies, professional development support including in‑house training, and private healthcare. Full disclosure; some benefits can only be provided after probation.

Recognition & Growth

Recognised as a ‘Great Place to Work’ in both the UK and India. Our culture promotes continuous learning and growth.

Equality & Inclusion

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. We relentlessly promote and support the power of diversity, equality and belonging through collaboration and creating exceptional solutions together.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting