Overview

Are you an experienced ICT systems leader ready to drive digital transformation in the social housing sector? Do you want to work for an organisation committed to delivering a service to be proud of, improving lives, and benefitting local communities? We are looking for a Lead ICT Systems Development Manager to take ownership of the development, enhancement, and integration of our housing systems—ensuring they are efficient, innovative, and aligned with FCHO's strategic goals. This is a key leadership role within our Digital and Technology Team, helping us deliver high-quality digital services to colleagues and customers across Oldham and the surrounding areas. You will lead a talented team of developers and system specialists, manage major digital projects, and provide expert guidance on everything from system configuration to integration. We are seeking someone with strong technical expertise in NEC Housing, proven leadership experience, and a track record of managing and developing housing systems. This is an exciting opportunity to join a forward-thinking organisation and team where you can make a genuine impact in shaping our digital future.

Responsibilities

• Lead, manage, and mentor the ICT Systems Development Team, ensuring a high-performing and collaborative team culture.
• Drive the continuous development, configuration, and integration of our core systems including NEC Housing, ROCC, and Total Mobile.
• Act as a lead technical expert and escalation point for complex system-related issues.
• Oversee the delivery of digital transformation projects from design to implementation and post-launch support.
• Collaborate closely with the ICT Systems Service Delivery Team, supporting them in delivering an excellent internal customer experience.
• Provide expert technical advice to optimise our housing systems, including NEC Housing, to align with FCHO's strategic and operational goals.
• Act as a liaison between technical teams and business stakeholders to ensure that systems support evolving service needs and compliance requirements.
• Lead on the approval, testing, and deployment of software changes, ensuring minimal disruption and maximum benefit.
• Promote a culture of continuous improvement, innovation, and service excellence across all system development activities.
• An experienced systems manager with a strong track record in developing and supporting NEC Housing and associated applications.
• A confident leader, able to manage performance, coach team members, and inspire a culture of learning and innovation.
• Technically proficient with advanced SQL, system integration, and database administration experience.
• Skilled in leading and delivering digital transformation and change projects across complex environments.
• A clear and confident communicator, able to translate technical language for a range of audiences.
• Customer-focused, solution-driven, and passionate about continuous improvement.
• Organised and methodical, with strong documentation and compliance practices.

Benefits and terms

• Salary: £67,170 per annum
• 37-hour working week with hybrid working options
• 30 days holiday, plus one shutdown day and eight bank holidays (pro-rata for part time). You can also purchase additional leave.
• Defined contribution pension scheme with an employer contribution of up to 10%. Pension salary exchange scheme available for eligible colleagues.
• Death in service benefit.
• Automatic enrolment into a healthcare cash plan to cover essentials such as dental, optical, physiotherapy, prescriptions, and more.
• Automatic enrolment into a private health insurance plan
• Access to an Employment Assistance Programme with 24-hour confidential counselling support for personal and work-related issues.
• Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children.
• Access to our colleague benefit platform with discounts and wellbeing resources.
• Discounted gym membership
• Professional subscriptions paid where essential to the role
• Enhanced maternity, paternity, adoption and sick pay
• On-site wellbeing room and on-site café
• Long service awards