Lead Product Analyst

Department: Data & Analytics

Employment Type: Full Time

Location: Cardiff

Description

• Where are the key drop-off points in our quote journey, and what are the most effective ways to improve conversion’
• How can we use what we know about our customers to tailor and personalise their experience?
• What impact does this have on conversion?
• What incentives drive and influence transacting and acquisition on our funnels and channels?

What you'll be doing:

• Develop robust product analytics for our insurance products, including event tracking strategy, platform insights, and user behaviour analysis
• Manage data from its raw format to an output of comprehensive dashboards, creating compelling, actionable and high-value bespoke analysis that allow for data storytelling and decision making
• Collaborate with, and influence peers across product, engineering, design, and the wider business to make data-driven decisions guided through split tests
• Design and evaluate A/B tests to enhance customer experience and conversion
• Explore data for new insights and recommendations to improving consumer journeys across our businesses
• Lead company wide analytics initiatives to advance our analytical capabilities and keep us one step ahead of the business and industry requirements

What we're looking for:

• Experience in digital/web analytics, A/B testing and optimising digital products.
• Track record of driving business decisions and impact.
• Strong SQL skills; particularly in reference to Databricks with experience in using analytical and data tooling such as Python, Tableau, Git, dbt etc.
• Understanding of data engineering concepts and practices, with the ability to work with engineering to translate business requirements and ensure the data is structured appropriately for the required analytics
• Experience with data modelling, ETL process and/or data pipeline creation
• Comfortable managing multiple projects and stakeholders with competing deadlines and priorities, ensuring the highest value work gets prioritised and accomplished in a proactive and timely manner and ability to communicate complex results in a clear, accessible way
• Ambassador for data, demonstrated ability to work with multi disciplinary teams and advocate for data driven decisions

What we offer

• 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
• A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
• Employer matching pension contributions up to 7.5%
• A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
• Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
• Private medical cover, critical illness cover , dental plans and employee assistance programme
• Free gym access
• Employee discounts programme
• A healthy learning and training budget to support your development
• Electric vehicle and cycle to work schemes
• Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected