Lead Supervisor, Retail Banking Projects Team

Join the UK Regulators' Network (Financial Conduct Authority) as Lead Supervisor, Retail Banking Projects Team. The FCA regulates financial services firms and financial markets in the UK, protecting consumers, driving economic growth, and shaping the future of UK finance services.

Responsibilities

• Lead end-to-end delivery of cross-cutting Retail Banking projects, from initial scoping to successful completion, ensuring initiatives drive meaningful improvements for customers and the industry.
• Influence and collaborate with senior stakeholders across the FCA and externally, to embed better practices in culture, governance, and systems, directly shaping fairer outcomes for millions of banking customers.
• Analyse complex risks and strategies to identify potential harms and craft innovative solutions, safeguarding the integrity of the financial sector.
• Advocate for continuous improvement by recommending process enhancements, supporting colleagues, and proactively identifying sector-wide risks to keep our approach agile and forward-thinking.
• Develop and mentor talent through line management opportunities, providing coaching and guidance that empowers team members and builds future leaders.

Skills Required

• Proven experience in building effective working relationships with, and providing challenge to, internal and external stakeholders.
• Proven experience of assessing complex, often sensitive, information, and identifying and presenting relevant issues.
• Proven management experience, with a track record of supporting effective planning, prioritisation and allocation of work, ensuring that the team delivers against standards and deadlines with minimal oversight and appropriate escalation.

Other Details

Location: London, Leeds, Edinburgh

Contract type: Full time, Permanent

Profession: Financial Services – Lead, Retail Banking, Supervisor

Working pattern: Flexible working, Hybrid

Closing Date: 22/11/2025