Lead Training Specialist / Training Manager

Location: Belfast – Hybrid (min 50% office based)

Who are Just?

We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing FTSE 250 company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

We have an exciting opportunity for a Lead Training Specialist / Training Manager, to support the Senior Training & Quality Manager in empowering individuals to be successful by delivering impactful training experiences.

You will be responsible for product training for the full range of products in HUB Financial Services, owning the product training requirements including designing, project management, and delivery of HUB FS training programmes. You will also build and lead a multi-disciplined team to develop and deploy training solutions for internal and external customers to support staff growth and development.

Key Responsibilities:

• Design and manage compliant training content for HUB FS, including product, soft skills, and systems training aligned to the HUB T&C Framework.
• Collaborate with stakeholders, including managers and subject matter experts, to design, write, and develop interactive training content for various audiences, including new hires, tenured staff, and those wishing to cross-skill within product areas.
• Anticipate future propositional changes and trends to enable the business to respond promptly and compliantly.
• Utilize customer feedback and insight research opportunities, including complaints, vulnerable customer data, independent feedback, operational losses, and QA results.
• Develop and oversee a comprehensive training library, ensuring it remains approved, accessible, and up-to-date.
• Deliver in-person and online training sessions.
• Schedule training sessions and manage team calendars to meet HUB FS needs.
• Act as the escalation point for all technical advice queries surrounding advice journeys delivered by non-qualified personnel.
• Provide management, coaching, and professional development to training personnel reporting to this role.

Skills and Experience:

• Proven expertise and practical experience in a customer-centric training environment.
• Knowledge of various learning methods and theories suitable for a dynamic training environment.
• Strong project management skills with the ability to meet deadlines and external requirements.
• Track record of delivering robust training systems that enhance staff performance and development.
• Relevant qualifications such as CIPD, or in L&D, digital learning design, facilitation, or related areas.

Company Benefits

• Competitive salary, pension scheme, and life assurance.
• 28 days annual leave plus an additional day for your birthday.
• Private medical cover and income protection.
• Bonus scheme based on individual and company performance.
• Opportunities for career progression.
• Access to Headspace app, Employee Assistance Helpline, and trained health first responders.
• Employee-funded benefits via our online portal.

Why Just?

At Just, you’ll develop your career while making a difference. We foster a culture of ambition, curiosity, and collaboration, centering around being Just and delivering the best outcomes for our customers. We are committed to sustainability and diversity, equity, inclusion, and belonging initiatives.