L&D Operations Specialist - Learning & Development

UK-Based | Hybrid (2 days office / 3 days remote) or Full Remote

Right to work in the UK is required - we do not offer visa sponsorship

Start date: ASAP

Salary: £30,000 - £35,000 + annual bonus

Are you detail-oriented, proactive, and passionate about learning experiences?

We're looking for an L&D Operations Specialist to support the full lifecycle of our training programs - from content creation and course delivery to reporting and learner support.

You'll play a key role within our global L&D team, helping us deliver high-impact learning journeys across the Salesforce, AWS, Microsoft, and Databricks ecosystems.

What You'll Do

Course & Content Development

• Support the design and creation of course content, trainer notes, and engaging learning materials (presentations, videos, case studies, mock exams)
• Ensure content consistency across formats (PowerPoint, Word, etc.) and adherence to brand guidelines
• Build and manage eLearning courses in the Thinkific LMS and using the Evolve authoring tool
• Design sales and client-facing decks and contribute to internal collateral as needed

Program Planning & Coordination

• Manage external trainer documentation (Statements of Work, onboarding materials)
• Coordinate onboarding and scheduling of external trainers
• Prepare participant-facing documents ("What to Expect", course invitations, sign-off sheets)
• Coordinate purchases and assignments of course materials, LMS access, and certification vouchers

Delivery & Execution

• Ensure timely completion of daily class documentation and support trainers during delivery
• Contribute to the development and maintenance of a QA framework for training delivery
• Assist with internal and external stakeholder communications during delivery cycles

Reporting & Data Management

• Maintain and update internal L&D reporting tools with accurate course and learner data
• Compile monthly reports for vendor partners (e.g., Salesforce, AWS)
• Gather and consolidate data from multiple sources for business-wide insights

Systems & Platform Administration

• Manage access and usage for platforms including Google Drive, Zoom, YouTube, AWS, and Evolve
• Allocate licenses and oversee tools used by instructors and learners

What We're Looking For

Skills & Competencies

• Strong experience creating digital learning or content materials
• Highly organized, efficient, and autonomous
• Excellent communication skills in English (fluency required)
• Comfortable working across multiple platforms and digital tools

Preferred Experience

• Background in marketing, content design, or instructional design
• Experience with content creation and digital learning tools
• Familiarity with LMS platforms (Thinkific, Evolve a plus)

What We Offer

• Base salary between £30,000-£35,000, depending on experience
• Annual bonus based on company and individual performance
• Flexible working model: Hybrid (London or Newcastle offices) or Full Remote
• Fast-paced, inclusive environment in a high-growth EdTech business
• A mission-driven team helping to close global tech skills gaps

Ready to shape the future of tech talent development?

Apply now and be part of our impact-driven journey.