Overview

Using curriculums and learning outcomes created by our Business Partners, you\'ll build effective and engaging learning experiences. You\'ll create the text copy, media assets and knowledge checks/assessments that form our training programmes. You\'ll develop writing skills, create accessible text copy that underpins independent learning courses, and curate our Learning Management System (LMS) to keep live training accurate by archiving outdated content. You\'ll design training with accessibility, inclusion and relevance in mind so that all learners, including those at global sites, can use every element. You\'ll work to improve your skills in our software platforms and technologies and share what you\'ve learned with other training designers to build a community of practice. You\'ll contribute to discussions on Learning/Performance strategy, spotting opportunities and trends in training design (e.g., AI developments, software capabilities or new tools) that we could adopt.

Responsibilities

• Design and build learning experiences for COps, using instructional design standards to align with brand design, functionality and learner experience.
• Create text copy, media assets and knowledge checks/assessments that form training programmes.
• Develop accessible, engaging, and relevant training materials that work for a diverse, global audience.
• Curate and maintain the LMS by replacing outdated content and ensuring live training courses remain accurate.
• Collaborate with Business Partners, Ops leads and COps to gather requirements and drive performance through training design.
• Share learnings with colleagues, contribute to the Learning/Performance strategy, and explore opportunities/trends (e.g., AI, new tools).
• Proactively maintain, update, verify/review and archive courses and programmes in the LMS.

Qualifications & Skills

• Understanding of Instructional Design Principles and adult learning theory.
• Strong learning experience mindset; ability to design functionality and accessibility that work together to create engaging learning experiences.
• Experience with relationship management and working with multiple stakeholders.
• Motivation to learn and develop a broad range of skills (writing, project management, user/learning experience curation, risk management, design, media, software and AI usage).
• Proactive in maintaining and archiving training content in an LMS.
• Ability to use best design apps and adhere to instructional design standards.

About Monzo

We\'re on a mission to make money work for everyone. We\'re moving away from traditional banking complexity. Our UK offerings include prepaid cards, personal and business accounts, joint accounts, accounts for 16-17 year olds, a free kids account and UK credit cards, with capabilities to save, invest and combine pensions. Our hot coral cards, early access to pay and award-winning customer service support magical moments for customers. We\'re not about selling products—we aim to solve problems and change lives through Monzo.

Hear from our UK team about working at Monzo.

Role Details

Location: UK Remote

Salary: £30,000-£35,000 dependent on experience + Benefits

Contract: Initial 12-month fixed term contract (with potential to convert to permanent)

What\'s in it for you

• £30,000-£35,000 dependent on experience + share options
• Flexible working hours and trust to manage your time
• £1,000 learning budget per year for books, training, conferences
• Home-office setup support for remote workers (Macbooks provided)
• Many more benefits; read the full list in our benefits

Application Process

The application journey has three steps:
Application questions → Recruiter call → Interview & Task. This process typically takes 2-3 weeks; we aim to be flexible with schedules. We also provide guidelines on using AI to ace an application and interview at Monzo.

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Equal Opportunities

Diversity and inclusion are priorities. We provide support for all employees to grow at Monzo, with inclusive policies and resources such as the 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We are an equal opportunity employer; applications are considered without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family status, parental status, national origin, veteran status, neurodiversity or disability. If you have a preferred name, please use it to apply. We do not require full or birth names at the application stage.