About the jobJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.HMRC's Fraud Investigation Service is responsible for the department's civil and criminal Investigations. FIS ensures that HMRC has an effective approach to tackling the most serious evasion and fraud. FIS is home to a wide range of people with a variety of skills and professional backgrounds - including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational support teams. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring nobody is beyond our reach.FIS Professional Standards has a vital purpose, supporting all FIS business areas. We also certify HMRC's integrity during civil and criminal investigations; ensuring FIS meets both the highest professional standards and quality of work, overseeing internal quality reviews, and external inspections, and providing learning to support and promote our professionals in FIS throughout their careers. We also deliver a range of functions, within capability and change, business readiness, and corporate functions for everyone.This is an exciting opportunity to be the FIS Learning Design Team Manager in our Counter Fraud Academy (CFA) which sits in our FIS Professional Standards business area. The CFA is responsible for delivery of all Criminal Justice focused learning and collaborates with the Tax Academy for the delivery of Civil Investigation learning.The Design Team's Learning Professionals and Design Developers are dedicated to modernising our FIS Learning Offer by using latest learning technology and innovative learning design in the development of bespoke learning products, programmes, and tools. The team works closely with Project Sponsors and their Subject Matter Experts (SME's) across the business to ensure staff receive the required standard of training to do their job effectively.ResponsibilitiesResponsibility for development tasks through an end-to-end process for design commissions of new and old learning products.Work with the team’s Design Managers and stakeholders to understand business learning needs.Collaborate with the team’s Learning Designers to formulate design plans that consider key learning theories.Engage with the team’s Design Developers in creative collaboration sessions to structure story boards in line with design plans.Develop innovative, intuitive, functional, and user-friendly learning lessons in a variety of media, using a range of current learning technology.Maintain strong stakeholder relationships ensuring delivery of a quality service aligned to business priorities and within business timelines.Continually review and evaluate own work throughout the design process, escalating identified risks and issues.Contribute to the team’s quality approach by undertaking peer reviews of design builds, evaluating the incorporation of HMRC inclusive learning standards, and effective use of learning theories and learning technologies.Keep your digital and learning technology knowledge and skills up to date and influence continuous improvement within the team through engagement with the Digital Academy and learning technology forums.Work with internal Counter Fraud Academy (CFA) partners to support blended learning development in wider projects.Support the Design Manager, and the Management Team with their delivery responsibilities, deputising where required.Person specificationThe successful candidate:Will be focused, able to ensure learning design objectives are delivered professionally, within the timescales of our service level agreement and with consistent high-quality outcomes that meet varying customer needs.Will be innovative, able to collaborate well in a creative environment seeking opportunities to use modern learning theories and technology in learning design while ensuring the requirements of content creation governance is met.Will be an influencer and strong communicator, able to ensure design activities add maximum value to business plans while inspiring learning lessons that maximise the experience for the user.Will be an effective and positive contributor to the Learning Design Team.Proficient in creating content using Microsoft 365 applications.Experience of working with stakeholders.Previous experience working in a learning environment, with knowledge of learning theories and accessibility regulations.Previous experience evaluating learning content creation work.Previous experience creating content using E-learning creation tools, Video editing tools such as Adobe Premiere Pro and Near-Life Creator software. If experience is not held, candidate will be prepared to undertake practitioner level development for creating content in these tools.Previous experience of working with Audio Visual (AV) Equipment such as cameras and microphones.BehavioursWe'll assess you against these behaviours during the selection process:Changing and ImprovingBenefitsAlongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.Additional detailsTo find out more about HMRC benefits and find out what it’s really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil ServiceSeniority levelAssociateEmployment typeFull-timeJob functionDesignIndustriesGovernment Administration and Government Relations Services #J-18808-Ljbffr