Job Purpose

As a Legal Advisor specialising in Low Velocity Impact (LVI) cases, you will be responsible for managing all aspects of non‑litigated personal injury claims that involve allegations of fraud.

Key Responsibilities

• Progressing claims in a timely manner in accordance with the CPR, prioritising urgent matters and managing daily caseloads.
• Instruct Counsel for conferences, hearings, and case management conferences (CMCs).
• Keep clients informed and updated regularly throughout the claim’s lifecycle.
• Maintain strong relationships with referrers, ensuring consistent service and loyalty to the firm.
• Liaise with BTE (Before the Event) and ATE (After the Event) insurers, keeping them fully informed on claim progress.
• Check the authenticity and validity of claims, especially on complex or potentially fraudulent files.
• Prepare files for transfer to the litigation team as soon as possible.
• Achieve individual and team targets, supporting colleagues to ensure departmental goals are met.
• Build relationships with external clients to minimise complaints and enhance the firm’s reputation.
• Ensure all work is compliant with internal policies and external regulations.
• Contribute to a positive, inclusive, and high‑performing team culture.

Experience and Knowledge

• Proven experience handling claims involving allegations of fraud and/or LVI.
• This role is suitable for experienced legal advisors with significant knowledge of the full litigation process.
• Good working knowledge of relevant case law and legislation.
• Experience with RTA claims and technical legal files is highly desirable.
• Ability to work in an organised, methodical manner and manage competing priorities.
• Excellent client care and communication skills, with the confidence to advise and update multiple stakeholders.
• Strong commercial awareness and commitment to delivering successful outcomes for clients and the business.
• Commitment to diversity, inclusion, and equal opportunities.

Diversity and Inclusion

Here at Carpenters Group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About Us

We’ve been providing legal and insurance services across the UK for over 30 years and have grown into a 1500‑person strong team made up of insurance professionals, legal experts and best‑in‑class corporate services, working across seven office locations. We partner with household name insurers to deliver fully outsourced claim solutions and represent individuals who need expert legal support. Our core values underpin how we behave, fostering a positive, informal environment that encourages collaboration and high performance. We invest in training, development and social projects to help everyone connect and grow and support every stage of your career.

Benefits

• 25 days’ holiday plus bank holidays
• Hybrid working model
• Holiday buy and sell2 volunteering days to support charitable initiatives
• Matched giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life assurance scheme (4 × salary)
• Pension scheme
• Travel loan
• Active network of wellbeing champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Legal

Industries

• Legal Services