Overview

We are currently seeking an experienced Lending Manager to join our Relationship Management Team in London. The role will support the end-to-end lending processes through the customer journey, from onboarding through to loan completion. This is an office-based role that requires you to be in our London office 2-3 days a week.

Responsibilities

• Develop & promote LHV's reputation as an active, creative lender in the SME market.
• Support the delivery of strategic objectives including delivery of income, strong customer advocacy and risk metrics.
• Retain clients by addressing day-to-day enquiries and maintaining a strong commercial approach to the portfolio.
• Drive lending pipeline in a timely and effective way, working collaboratively with the wider pod team.
• Maintain a solid primary relationship with LHV's solicitors and work collaboratively to deliver for our customers.
• Support prospective customers with the LHV onboarding process, including capturing all KYB and KYC information.
• Support writing detailed Credit reports (including detailed financial analysis) on complex cases to develop appropriate solutions and establish a strong working relationship with the Credit team.
• Monitor account portfolios, managing credit risks and any irregular performance in line with the Credit policy.
• Attract, develop and maintain strong customer relationships to drive continuous improvement and long-lasting relationships.
• Manage the pipeline and diary, ensuring a smooth customer journey with effective communication; be organized and a self-starter.
• Ensure regulatory and risk adherence at all times, keeping positive customer outcomes at the forefront.
• Proven relationship management / support experience within a Business / Commercial Bank environment.

Qualifications

• Banking qualification ACIB or equivalent (desirable).
• Experience working with Brokers and other Intermediaries with access to SMEs.
• Knowledge of either Trading Business lending or Real Estate lending.
• Extensive credit report writing skills and experience.
• Commercial awareness regarding external market competition and SME operating requirements.
• Advanced Microsoft skills - PowerPoint / Excel & Word.

About LHV & Benefits

• LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group.
• LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK.
• LHV Bank is committed to maintaining a robust and proportionate financial crime control environment.
• LHV UK Limited ("LHV", "we", "our", "us") is the Controller responsible for your Personal Data under this LHV Candidate Privacy Notice. LHV is registered with the UK ICO (reference ZB323856).
• Competitive salary & progression
• Open and inclusive culture
• Hybrid working
• Fantastic offices and great working environment
• Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
• Medicash health plan (Level 3)
• 5% employer pension contribution
• Life assurance
• Income protection insurance
• 28 days holiday plus 3 additional days, bank holidays & further days for various key life events
• Team socials

Screening Questions

• This is a Hybrid role but requires you to be in the London Office at least 2-3 days a week, can you commit to this?
• What is your current eligibility to work in the UK?
• Are you British, have Settled Status, or require a visa?
• Are you currently interviewing anywhere else and if so what stage are you at?
• What is your current salary, broken down by base, bonus if applicable and other discretionary benefits?
• What are your salary expectations moving forward?
• What is your notice period?
• LinkedIn Profile (Optional)
• Please confirm that you have read and understood the Privacy Notice and that you agree to LHV processing your personal data in accordance with this policy.