Overview

We are currently seeking an experienced Lending Manager to join our Relationship Management Team in London. The role will support the end-to-end lending processes through the customer journey, from onboarding through to loan completion. This is an office-based role that requires you to be in our London office 2-3 days a week.

Responsibilities

• Develop & promote LHV's reputation as an active, creative lender in the SME market.
• Support the delivery of strategic objectives including income delivery, strong customer advocacy and risk metrics.
• Retain clients by handling day-to-day enquiries and maintaining a strong commercial approach to the portfolio.
• Drive lending pipeline in a timely and effective way, working collaboratively with the wider pod team.
• Maintain a solid primary relationship with LHV's solicitors and work collaboratively to deliver for our customers.
• Support prospective customers with the LHV onboarding process, including capturing KYB and KYC information.
• Support writing detailed credit reports (including detailed financial analysis) on complex cases to develop appropriate solutions and establish a strong working relationship with the Credit team.
• Monitor account portfolios, managing credit risks and any irregular performance in line with the Credit policy.
• Attract, develop and maintain strong customer relationships to drive continuous improvement and long-lasting relationships.
• Manage the pipeline and diary, ensuring a smooth customer journey with effective communication; be organized and a self-starter.
• Ensure regulatory and risk adherence at all times, keeping positive customer outcomes at the forefront.

Qualifications

• Proven relationship management / support experience within a Business / Commercial Bank environment.
• Banking qualification ACIB or equivalent (desirable).
• Experience working with Brokers and other Intermediaries with access to SMEs.
• Knowledge of either Trading Business lending or Real Estate lending.
• Extensive credit report writing skills and experience.
• Commercial awareness regarding external market competition and SME operating requirements.
• Advanced Microsoft skills - PowerPoint / Excel & Word.

Company & Benefits

• Competitive salary & progression
• Open and inclusive culture
• Hybrid working
• Fantastic offices and great working environment
• Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
• Medicash health plan (Level 3)
• 5% employer pension contribution
• Life assurance
• Income protection insurance
• 28 days holiday plus 3 additional days, bank holidays & further days for various key life events
• Team socials; hybrid role but requires you to be in the London Office 2-3 days a week