Overview

LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023.

The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment.

We are currently looking for a Lending Operations Manager working as part of the Lending Operations team. The main purpose of the Lending Operations Team is to ensure the effective management of the loan disbursement process from approval, pre-completion, and post-completion checks, working closely with third parties and internally to deliver best in class client and broker experience. This role is additionally focused on supporting the process by assisting with Quality Assurance of the drawdown process and checks and providing in-life servicing of the loan book.

Please note this is predominantly an office-based position in either Manchester or London that requires you to be in the Office a minimum of 2 days a week, with occasional travel to the other office depending on base location.

Main Duties and responsibilities

• Delivering an outstanding client, broker, and colleague experience by working closely with third-party professional advisors and internally with the Lending Directors/Managers and underwriting to provide effective loan disbursements.
• Responsible for independent pre-drawdown and post-drawdown checks with approval from the Head of Lending Operations, effectively managing third-party relationships to meet the banks objectives.
• The instruction of the bank-appointed solicitor and valuation firms.
• Support the Head of Lending Operations by working collaboratively, with a focus on the continuous improvement of the lending journey, including proposing solutions and leveraging initiatives such as AI where appropriate.
• Support the Head of Lending Operations with reviews of 3rd parties that support lending such as Brokers, Valuers and Solicitors.
• Maintain key data points within the lending journey on bank systems to provide effective MI and co-ordinating new lending transactions supporting the front-line lending team to provide a seamless lending journey for our clients.
• Work with Quality Assurance team members providing the first line of defence overview and quality assurance of client onboarding, including CDD/AML checks with regular sampling.
• Dealing with in-life events, including arrears management and client requests such as statement requests, security releases, Direct Debit amendments, redemptions, and ad hoc repayments.
• Providing training and support to colleagues new to the Lending Operations team.

Skills and Experience

• Experience of working in a business SME and/or Mortgage lending operations environment [Essential]
• Intermediate/Advanced Microsoft skills – PowerPoint/ Excel & Word
• Knowledge of Salesforce/nCino [Desirable]

Skills & Behaviour

• Be able to Demonstrate:
• Strong communication (incl presentation skills) between key stakeholders, internally and externally.
• Taking responsibility and ownership of work delivery.
• Strong customer centricity and appreciation of changes in customer behaviour.
• Acting as an advocate and setting the cultural tone for the wider organisation.
• Multi-tasking and prioritisation in a changing environment.
• High standards of personal performance in daily execution of tasks.
• Identifying opportunities for efficiency, cost reduction and continuous improvement

Benefits

• Competitive salary & progression
• Open and inclusive culture
• Hybrid working
• Fantastic offices and great working environment
• Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
• Medicash health plan (Level 3)
• 5% employer pension contribution
• Life assurance
• Income protection insurance
• 28 days holiday plus 3 additional days, bank holidays & further days for various key life events
• Team socials

Apply for this job

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

This is a Hybrid role but requires you to be in the Manchester or London Office at least 2-3 days a week, can you commit to this? *

What is your current eligibility to work in the UK? *

British National

Settled Status

Sponsored Visa via another employer

Are you currently Interviewing anywhere else and if so what stage are you at? *

What is your current salary, broken down by base, bonus if applicable and other discretionary benefits? *

What are your salary expectations moving forward? *

What is your notice period *

LinkedIn Profile (Optional)

Please confirm that you have read and understood the Privacy Notice and that you agree to LHV processing your personal data in accordance with this policy. * Select...

LHV Candidate Privacy Notice

Who are we?

LHV UK Limited ("LHV", "we", "our", "us") is the Controller responsible for your Personal Data under this LHV Candidate Privacy Notice. LHV is registered with the UK data protection authority, the Information Commissioner’s Office (the “ICO”), with the reference ZB323856. This notice explains what Personal Data we collect on you when you apply for a job at LHV and how we use it. Defined terms used in this Privacy Notice are explained at the end of this document.

If you have a question about the contents of this notice, e-mail us at recruitment@lhv.com, write to us at LHV, One Angel Court, London, EC2R 7HJ, or call us on +44 20 3005 0150. If you want to contact our Data Protection Officer (the “DPO”), email us at dataprotection@lhv.com

The information we collect about you

When you apply for a job or let us know you’re interested in working at LHV, we may ask for:

• Your name and contact details, such as your address, phone number and e-mail address

• The type of work you are looking for

• Your professional and educational background (typically in your CV)

• The country you are applying from and whether you have the right to work in the UK

• Your responses to application questions and other information you give us through any other forms of assessment in relation to your suitability

• Details of your current and/or desired salary and other details relating to compensation and benefits packages

• Your current notice period.

If we invite you for an interview, we collect:

• Details about any condition that you believe may affect your performance during our selection process and any adjustments you may need us to consider making throughout the process.

• Any other information you give us, or observations we make through interviews, that are relevant for your application

• A form of identification, proof of address and current and previous addresses, and insurance numbers so that we can carry out “Right to Work” checks.

• Details about former employers, managers or colleagues you want us to contact as part of our referencing process.

Giving this information is optional but, if you choose not to provide this, we may not have enough information about you to consider your application.

... [Content trimmed for brevity in this refined version but kept to preserve the original information following the same structure]