Overview

We are seeking an experienced Lending Operations Manager to lead and optimise our lending operations. You will play a pivotal role in ensuring efficient loan processing, maintaining operational compliance, and delivering an exceptional client experience. This is an exciting opportunity to influence processes and systems at a rapidly growing challenger bank.

Location

Milton Keynes — 3 days a week hybrid.

Key Responsibilities

• Manage the end-to-end lending operations process, including loan application assessment, approval workflows, and disbursement.
• Develop, implement, and continuously improve operational policies, procedures, and controls to enhance efficiency and reduce risk.
• Ensure compliance with regulatory requirements and internal policies across all lending activities.
• Collaborate closely with the credit, risk, and technology teams to streamline processes and improve automation.
• Monitor operational performance metrics, identify bottlenecks, and drive continuous improvement initiatives.
• Manage, coach, and develop a high-performing lending operations team.
• Serve as a key liaison between business stakeholders and operations, providing insights and recommendations for process enhancements.
• Support the implementation of new lending products and digital platforms.

Key Requirements

• Minimum 2+ years of experience in lending operations, preferably within SME or commercial banking.
• Strong understanding of lending processes, credit risk, and regulatory requirements.
• Experience managing teams and driving operational excellence.
• Excellent analytical, organisational, and problem-solving skills.
• Strong communication skills, with the ability to influence stakeholders at all levels.
• Familiarity with digital banking platforms and process automation is a plus.

What You Can Look Forward To

• Competitive Time Off – Generous annual leave plus bank holidays.
• Work From Anywhere – Up to 4 weeks per year remote work.
• Learning & Development – Tailored training and support to grow your skills.
• Hybrid Working – 3 days in the office and 2 days remote.
• Private Medical Care with Vitality – Comprehensive healthcare including optical and dental coverage.
• Enhanced Pension Scheme – Pension and savings support.
• Maternity, Paternity & Adoption Pay – Family-friendly policies.
• Discretionary Company Bonus – Rewarding contributions to shared success.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Business Development

Industries

• Financial Services, Banking, and Savings Institutions