We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We’re recruiting for a Lettings Coordinator to join our team!Based out of our Basingstoke office,we offer a flexible approach to working between home and our offices. This is a 12-month fixed term position, working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s the facts about the role:

As lettings coordinator, you’ll provide an efficient lettings service to prospective and existing customers across a range of property types. You’ll manage the complete void and lettings process to achieve the quickest re-let times, working closely with the void repairs teams to make sure the voids process is effective. And that information is shared, and handover dates are agreed.

You'll advertise our properties to find and assess suitable applicants, working with our Neighbourhoods team to co-ordinate and book their viewing and sign-ups, ensuring that you keep customers informed at all stages of the process, therefore creating a positive customer experience!As part of this process, you’ll undertake affordability and suitability checks, managing the nominations process between local authority and other partner landlords. Effective relationship building is an important part of your role as you’ll be required to establish partnerships with relevant voluntary and statutory agencies, local authorities and other relevant support agencies.

Collaboration and cross-team working is important as you’ll have regular contact with our neighbourhood teams to complete the necessary assessments and visits. As well as the support teams to make sure customers are referred at the start of their tenancy (if necessary). You’ll have a good background in a customer focused role and previous administrative experience, with experience of liaising with internal and external stakeholders and customers. You’ll work well as part of a team, using your initiative to effectively manage your workload with minimal supervision. While not essential, it’s beneficial if you have existing knowledge of social housing and lettings processes.

Occasionally our adverts may close before the advertised closing date due to receiving a high number of applications.

This role requires a basic DBS check.

The Company

We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.

We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.

This is summed up in our vision “More homes, bright futures”.

Living VIVID

We’re ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations.

As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.

We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.

We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.