Job Title: E-Commerce Manager (Lifestyle Brand)

Part-time, with potential to become full-time.

Location: London, UK

About Us:
We are a fast-growing, London based lifestyle merch brand known for creating fresh, high-quality apparel that speaks to a vibrant, trend-setting audience. As we continue to scale, we’re looking for a detail-oriented and experienced E-Commerce Manager to oversee the day-to-day operations of our online store, manage product uploads, and ensure a seamless integration between our Shopify platform and third-party logistics (“3PL”) providers.

Role Overview:
The E-Commerce Manager will be responsible for overseeing the back-end operations of our Shopify store, ensuring smooth integration with our 3PLs, and managing product uploads for our seasonal drops (approximately 5-7 per year). You’ll work closely with the product, marketing, and operations teams to ensure the site is updated, orders are processed, and the customer experience remains seamless and top-notch.

Key Responsibilities:

1. Shopify & 3PL Integration:

   • Oversee the integration between Shopify and our 3PL providers, ensuring real-time inventory syncing and efficient order fulfilment processes.

   • Troubleshoot and resolve any integration issues that may arise between Shopify and 3PL systems.

2. Product Upload & Inventory Management:

   • Manage the back end of the Shopify platform, including uploading new styles, updating product descriptions, pricing, and images in preparation for each seasonal drop.

   • Ensure all product information is accurate and consistent across all listings to maintain a seamless shopping experience.

   • Monitor and update inventory levels across Shopify and our 3PL system, making adjustments as needed to avoid stockouts or overselling.

3. Order Fulfilment & Logistics:

   • Work closely with the 3PL team to ensure orders are processed, packed, and shipped accurately and in a timely manner.

   • Monitor order tracking and proactively address any issues with shipping or delivery.

4. User Experience & Website Optimisation:

   • Regularly audit the website to ensure a seamless, error-free shopping experience, addressing issues such as broken links, slow loading times, and other technical glitches.

   • Work with the design and development teams to implement website improvements, product updates, and promotional banners.

5. Analytics & Reporting:

   • Track and analyse key e-commerce metrics, including sales performance, customer behaviour, conversion rates, and traffic sources.

   • Generate regular reports on website performance and sales trends, providing actionable insights for the team to optimise future drops and marketing strategies.

6. Customer Experience:

   • Ensure the customer journey on the site is seamless, from browsing to checkout. Address any customer service issues related to online shopping, such as payment problems, order discrepancies, or shipping concerns.

   • Collaborate with the customer service team to resolve issues promptly and improve overall customer satisfaction.

7. Seasonal Drops & Launch Management:

   • Coordinate the logistics of product launches, ensuring all back-end details are in place (for example, product availability, website readiness, payment gateways).

   • Collaborate with the marketing team to ensure product pages are optimised for launches, including ensuring promo codes, discounts, or special offers are properly integrated.

8. E-Commerce Strategy:

   • Work with cross-functional teams (marketing, product, operations) to develop and execute e-commerce strategies that drive sales, enhance customer engagement, and improve retention.

   • Monitor competitors and trends to suggest updates or new approaches for optimising our e-commerce presence.

9. Platform Maintenance & Troubleshooting:

   • Regularly update and maintain the Shopify store, including product updates, theme adjustments, and app integrations.

   • Troubleshoot and resolve technical issues, ensuring minimal downtime for the online store.

This is not an exclusive or exhaustive list. The purpose is to provide a broad outline of the role within which the changing needs of the brand can be accommodated. We are currently a small team, which requires flexibility for all involved. There is an expectation that other duties, tasks and responsibilities will be required.

Qualifications:

• 3-5 years of experience in e-commerce management, preferably with Shopify and fashion brands.

• Strong understanding of Shopify back-end operations and integrations with 3PLs.

• Experience managing product uploads, inventory, and order fulfilment processes.

• Proficient in web analytics tools (e.g., Google Analytics, Shopify Analytics) and basic SEO.

• Ability to manage multiple projects simultaneously in a fast-paced environment.

• Strong communication skills and attention to detail.

• Problem-solving mindset and ability to troubleshoot technical issues.

• Knowledge of streetwear trends, culture, and customer expectations is a plus.

Bonus:

• Experience with e-commerce marketing campaigns, including email marketing, retargeting, and promotions.

• Experience Launching brands and initiating integration between Shopify and 3PLs.

• Familiarity with Shopify apps and integrations (e.g., Klaviyo, Recharge, etc.).

• Understanding of basic HTML/CSS for site customization.

Why Join Us?

• Join a fast-paced, creative lifestyle brand with exciting growth ahead.

• Work closely with a passionate, forward-thinking small team to shape the future of the brand.

• Opportunity to influence the e-commerce strategy for a growing brand in the streetwear space.

What we offer you

• Competitive salary and bonus structure.

• 30 days annual leave plus bank holidays (to be pro-rata for the part time position).

• Hybrid working environment (3 days in the London office).

• Generous pension contributions.

• Private medical insurance and other benefits.

• Annual development and wellbeing contributions.

Equal Opportunities Statement

We are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe that the more inclusive we are, the better our organisation will be. We encourage applications from individuals of all backgrounds, experiences, and abilities, and we are dedicated to promoting equality and diversity in our workforce.

Our recruitment process is fair, transparent, and free from bias. We recruit based on merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other protected characteristic. We comply with all applicable equality and anti-discrimination laws. If you require any reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.