Overview

Are you ready to make an impact as a Live Chat Agent in the insurance industry? Our client, a leader in the specialist insurance market, is seeking a dynamic individual to join their team in Manchester. This is a forward-thinking environment where your contributions matter. The role offers a competitive salary and hybrid working arrangements.

The client is a leading specialist insurance intermediary based in Manchester. Known for their innovative approach, they have been transforming the insurance market since 1998, serving over 350,000 policyholders and attracting millions of website visitors annually.

Responsibilities

• Provide exceptional customer service via live chat, addressing queries and concerns efficiently.
• Assist customers with their insurance needs, offering tailored advice and solutions.
• Collaborate with the team to enhance customer experience and streamline processes.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on product knowledge and industry trends to better assist customers.

Package and Benefits

• Annual salary of £24,500.
• Hybrid working model with only 2 days per week in the office.
• Opportunities for professional development and growth within the company.
• Strong benefits package (guide supplied prior to interview).

Ideal Candidate

• Have excellent communication skills, both written and verbal.
• Be customer-focused with a passion for delivering high-quality service.
• Possess strong problem-solving abilities and attention to detail.
• Be able to work independently as well as part of a team.
• Have previous experience in a customer service or insurance role (preferred but not essential).

If you are interested in roles such as Customer Service Representative, Insurance Advisor, Online Support Agent, Client Services Specialist, or Insurance Customer Support, this Live Chat Agent position could be the perfect fit for you. Apply now to join a dynamic team in Manchester and contribute to innovation and customer satisfaction in the insurance industry.