Overview

Loyalty Manager – 12 Month FTC. Hybrid: Ideally 1 day per month in the office. We’re looking for an experienced Loyalty Manager to join a well-known UK retail brand on a 12-month fixed-term contract. You’ll work closely with the senior leadership team to deliver and optimise loyalty propositions that grow membership, increase customer value, and deliver an exceptional experience for members. This is a hands-on, cross-functional role where you’ll shape loyalty events, rewards, and personalised offers, while overseeing operational excellence and ensuring smooth delivery across all channels.

London, England, United Kingdom

Key Responsibilities

• Develop and implement initiatives to grow loyalty membership and increase value from existing members
• Create engaging events, promotions, and rewards that strengthen customer relationships
• Act as guardian of the loyalty customer journey across acquisition, onboarding, retention, and reactivation
• Collaborate with marketing, digital, data, and commercial teams to ensure a seamless member experience
• Use data and insights to inform loyalty strategy and measure performance

What We’re Looking For

• Proven experience in loyalty programme management, proposition design, and delivery
• Strong understanding of operational processes for running large-scale loyalty schemes
• Commercially minded with excellent stakeholder management skills
• Analytical thinker with the ability to turn insights into actionable improvements
• Experience in retail, hospitality, or e-commerce beneficial

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing

Industries

• Retail, Consumer Services, and Retail Apparel and Fashion