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M365 Technology and Engagement Specialist

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Job Title: M365 Technology and Engagement Specialist

Function: DT

Duration: Permanent

Hours: Full Time - 37 hours

Location(s): Harlow (Essex), Glenrothes or Livingston (Scotland) - Hybrid working with a minimum of 2 days a week on site.

Security Clearance Requirements: Baseline with eligibility to obtain SC (UK Eyes Only)

Travel: Occasional travel to other UK may be required.

Why join Raytheon

Raytheon UK is a powerhouse in defence and aerospace, where innovation meets impact. As a key partner to the UK government and global customers, we tackle the toughest challenges across land, sea, air, space, and cyberspace. Beyond cutting-edge defence solutions, we lead the way in digital training transformation for both military and commercial clients. At Raytheon UK, you will work with pioneering technology, collaborate with top industry experts, and be part of a dynamic team that fuels your growth. Whether you're looking to push boundaries, develop your skills, or make a real-world impact, your future starts here.

The role

We have an exciting opportunity for an experienced professional to join our team as a M365 Technology and Engagement Specialist. This new role will be responsible for ensuring that the business maximizes its use of Microsoft 365 products to achieve better business outcomes. The successful candidate will have practical experience in using and implementing Microsoft 365 tools in other organizations and will be an excellent communicator at all levels. They will support the full adoption lifecycle, from planning and training to ongoing support and optimization, ensuring that business needs are met efficiently and effectively.

Responsibilities

• Along with those in the M365 team create and execute a comprehensive Microsoft 365 adoption strategy tailored to the business needs.
• Conduct stakeholder meetings, workshops, and analysis to gather and document requirements.
• Provide expert guidance on best practices for using Microsoft 365 tools, including Teams, SharePoint, OneDrive, and the Office suite.
• Design and deliver training programs and materials to enhance user proficiency and engagement.
• Collaborate with IT and business teams to ensure seamless integration and data flow between Microsoft 365 applications and other systems.
• Act as a point of expertise for business teams when looking to identify ways to implement solutions in M365.
• Monitor and analyse usage metrics to identify areas for improvement and drive continuous adoption.
• Develop and maintain company standards on how Microsoft 365 tools should be used.
• Provide ongoing support and troubleshooting for Microsoft 365-related issues where they are linked to the best way to achieve something within a tool.
• Stay up-to-date with the latest Microsoft 365 features and updates and communicate relevant changes to the business.
• Proactively identify risks to service and propose suitable risk treatment plans.
• Work with business and digital technology colleagues to identify features within the E5 licence which could help replace other tools currently in use within the organisation.

Candidate requirements

Essential

• Bachelor's degree or higher in Information Technology, Business Administration, or a related field, or equivalent work experience.
• Strong understanding of Microsoft 365 products and their practical applications in a business environment.
• Proven experience in implementing and supporting Microsoft 365 tools in other organizations.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with both technical and business personnel.
• Demonstrated ability to effectively prioritize and execute tasks in a fast-paced environment.
• Experience with change management and user adoption strategies.
• Strong analytical and problem-solving skills.
• Knowledge of data security and compliance best practices related to Microsoft 365.
• Experience with user support and training.

Desirable

• Microsoft 365 certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Teams Administrator Associate).
• Experience with product management and service delivery disciplines.
• Experience building PowerApps.

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RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.