Contractors, Compliance, Communication – If You Can Manage It All, We Want You!

We have an exciting opportunity for a Facilities Administrator to join the UK’s largest specialist wine retailer!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. The Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.

The Role:

To manage the facilities tasks across the Majestic estate, ensuring timely resolution of issues and coordination of contractors to meet SLAs. The role includes overseeing planned preventative maintenance, managing premises licence renewals, tracking contractor performance, producing reports, and supporting out-of-hours coverage. Strong communication, organisational skills, and a collaborative approach are essential to effectively support store operations and maintain high service standards.

Job Specifics:

• Contract Type: Permanent
• Location: Watford. Our Head Office is based in Watford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office*

*We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include 3 days working at the Majestic Office each week.

Key Responsibilities:

• Management of all facilities related tasks logged by stores and operational teams via our Freshdesk System, ensuring the correct prioritisation is given to all issues raised.
• Allocation, where required, of tasks raised to the relevant contractor, ensuring completion of the tasks to the required SLA before closing the task.
• Management of all Planned Preventative Maintenance, ensuring activity is scheduled, store teams are informed prior to the work occurring, all required documentation is received and any remedial work is prioritised and completed.
• Supporting with the management of contractors ensuring KPI data is captured on an ongoing basis.
• Produce reports as required from the FM system.
• To be part of the Facilities team out of hours support rota.
• Management of the premises licence process, ensuring licencing renewals are obtained in advance of the renewal date.
• To support and work closely with the Head of Facilities and Health and Safety and the Regional Safety and Facilities Coordinators in the completion of all activity.
• Build relationships with store and regional operations team to develop a ‘one team’ approach.

Knowledge & Skills Required:

• Excellent team working, communication, organisation and time management skills
• Motivated and self-starting
• High attention to detail
• Good Microsoft Office skills - Excel, Word etc.
• Adaptive and able to learn new processes quickly
• Experience using Freshdesk or a similar ticketing tool
• 2+ years experience in a similar coordinator role preferred
• Experience with dealing with Contractors and / or working in the Retail industry would be an advantage

What's in it for you:

* A competitive salary & performance related bonus

* Up to 20% Staff Discount

* 29 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme

* Life Assurance (Worth 2 times your annual salary)

* A contributory Company Pension Plan

* Career development opportunities

* Free parking on site with electric charging points

* Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, access to free counselling support phone line

* Company maternity, paternity and adoption leave after 26 weeks

* Long service rewards.

We look forward to receiving your application! Together we are Majestic! #TWAM

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.