Overview

Our client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisation's ITIL discipline and capability. Salary is region £40-60k depending on prior experience. Hybrid: Bridgend – 3 days a week. Benefits include 10% pension, private medical, annual bonus.

The Role

• Manage high-priority and major incidents through to resolution.
• Assess business impact and urgency of incidents.
• Accurately document incident recovery processes.
• Support incident reviews, planning meetings, and action tracking.
• Assist in root cause analysis and problem investigations.
• Maintain and update incident and problem tickets.
• Generate reports with key metrics for incident and problem management.
• Assist in proactively identifying potential issues.
• Drive and implement continuous service improvement initiatives.

Skills / experience

• Experience within a similar Incident and Problem Management role
• Strong background within IT Service Management
• Excellent communication and stakeholder engagement
• Strong working knowledge of ServiceNow or similar ITSM preferred

Senioriry level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Financial Services and Insurance

Referrals increase your chances of interviewing at CPS Group (UK) Limited by 2x. Sign in to set job alerts for “Incident Problem Manager” roles.