Overview

Major Incident and Change Manager - Defence & National Security | Location: Farnborough (Hybrid) | Salary: £75,000 + excellent benefits | Clearance: Must be eligible for UK SC clearance + UK Eyes Only (UKEO)

What you'll be doing

• Leading the response to all major incidents, ensuring timely investigation, resolution and communications to stakeholders
• Driving structured post-incident reviews, root cause analysis and tracking actions to completion
• Managing and chairing Change Advisory Boards in line with ITIL processes
• Ensuring risk and impact assessments are completed, approvals secured, and changes communicated effectively
• Maintaining an accurate change schedule and updating the CMDB to reflect the live environment
• Identifying and delivering service improvements across incident and change processes
• Supporting wider IT operations and cross-functional training to strengthen incident/change readiness

What you'll bring

• Strong experience managing major incidents and driving change processes in line with ITIL best practice
• Proven ability to lead response teams in high-pressure environments
• Excellent stakeholder communication skills, including crisis comms to senior leadership and customers
• Experience running Change Advisory Boards and maintaining change schedules
• Ability to identify and implement continuous improvements in ITSM processes
• Organised, adaptable and resilient with a collaborative leadership style

Why this role?

Work at the heart of a business delivering critical services to defence and national security clients
Take full ownership of major incident and change processes in a growing, future-focused environment
Hybrid working with modern tools, autonomy and direct access to leadership
Excellent benefits including contributory pension, private medical, bonus scheme and strong investment in professional development