Overview

Natilik is a Global Technology Solutions Partner and Managed Services Provider (MSP). Our mission is to be the industry’s “Confident Guide” between vendors and clients, providing products, services, platforms, applications, and expertise to help clients deliver their key outcomes. We focus on five stakeholders — clients, people, partners, communities, and shareholders — and believe in lifelong partnerships built on trust and excellence. We’re looking for individuals to confidently guide our clients on their digital transformation journey.

We’re seeking a Managed Service Architect to join our pre-sales Design team, working with the Design and Sales community to produce service designs for clients. You’ll contribute to both new business wins and renewals, ensuring clients see the full value in Natilik’s managed services portfolio. Natilik guides clients on digital transformation through the service methodology of Discover, Design, Transition, Manage and Success. With a market shift to an “outcome first, technology second” approach, the challenges clients face require solutions and services that meet technical and lifecycle objectives.

As a Managed Service Architect, you will engage with clients and prospects to generate positive interest in Natilik’s services and educate on the business benefits of investing in managed services. This includes analysing a client’s business requirements, understanding service dependencies, and designing scalable, reliable and efficient service components.

Responsibilities

• Collaborate directly with clients to capture requirements and design appropriate managed service solutions to meet business challenges.

• Articulate the business value of service designs in client meetings and produce detailed, clear client-facing documentation.

• Build and maintain strong relationships with clients, prospects and internal stakeholders, acting as a trusted technical solutions advisor / advocate for clients.

• Develop and own operational support requirements and service acceptance criteria for new technologies in Natilik’s portfolio.

• Design and define current, transition and future operating models for clients that align with ITIL, SIAM and other governance frameworks on digital transformation journeys.

• Work with internal stakeholders and clients on commercial elements such as pricing of proposed services in renewal and tender processes.

• Support the development of managed service solutions and packages as the wider solution portfolio evolves.

• Conduct workshops with clients, demonstrating the business value of proposed solutions.

• Collaborate with solution architects, service owners, process leads, and third-party partners to ensure architectural alignment and adoption.

• Influence decision-making by articulating the value and impact of architectural choices on service outcomes.

Please note: Due to the nature of some of the clients, the selected candidate must be eligible to obtain security clearance.

What you need to succeed

Natilik’s primary focus is to serve its clients, and our structure exists to serve the clients better and develop our people quickly. The qualities, capability and attitude of our people directly dictate the client experience. The foundation of our value is our people and their core qualities and behaviours are vital. At Natilik we only employ the best talent in the industry and expect you to continually apply the following qualities and behaviours.

Non-Technical Skills & Abilities

• Ability to build and maintain relationships across key stakeholders of varying levels from IT analysts to CxO

• Excellent communication skills; listen, understand and clearly capture client requirements whilst demystifying technology and migration paths to explain the service impact and benefit in simpler terms.

• Strong team player who enjoys working alongside others, contributing and adding informed opinion and insights to discussions.

• Clear articulation of operating models, service solutions and business value through proposal documentation and presentations

• Other valued skills and abilities: willingness to learn, attention to detail, numeracy, analysis and diagnosis, report creation, negotiation skills.

Technical Skills & Abilities

• Operational understanding of service supply chains and the IT service environment

• Strong working knowledge of ITIL in managed service environments and how to design competitive solutions within the ITIL framework (minimum ITIL v3/v4 Foundation; Intermediate or Expert level desirable)

• Ability to map services across front-stage (client-facing), backstage (supporting processes) and systems.

• Understanding of relevant tooling solutions within the MSP space relevant to service creation

• Experience or familiarity with ITSM service toolsets such as ServiceNow, Halo, Manage Engine, JIRA, Remedy, or equivalent.

• Proven experience as a Service Architect, Service Designer, or Service Lead within a Managed Service Provider or other complex IT delivery environments.

Benefits

• 25 days annual leave (+ bank holidays) rising with tenure

• Quarterly Awards and Bonuses

• Flexible Working Policy

• Competitive pension scheme

• Access to Financial Wellness support

• Industry-leading home working and mobility technology

• Private Medical Insurance

• Company shares (available after One year tenure)

• Medicash (Cashback Scheme)

• Retail discounts via Medicash

• Access to EAP scheme for you and your household

• Vehicle lease salary sacrifice scheme (available after One year tenure)

• Cycle to Work Scheme

• Annual paid volunteering day

• Enhanced parental leave

• Access to funding for additional qualifications and courses

• Access to paid study leave

Natilik Diversity & Inclusion

At Natilik we know it’s crucial that our people reflect the diversity of our clients around the world. We know that having people from all walks of life makes us a more creative and innovative company. This variety of experience, culture and background allows our teams to be better. We make sure we support our people too: making them feel valued and included and unlocking their potential is essential. We’re incredibly proud of our diversity.