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Leads a team responsible for change and maintenance of the UKPI offer (ISA, JISA, SIPP & GA), with cross-divisional impact, demonstrating a deep understanding of the offer and impact of the change. Acts as the quarterback across all offer change, driving seamless delivery and customer outcomes. Works with the business to understand offer inefficiency and deliver improvements aligning to the UKPI long term strategy.

Key Responsibilities:

• Develop and execute offer change across wrapper and investment offers.
• Collaborate with key stakeholders across CX, Ops, Tech, Marketing, Finance & OGC.
• Identify and prioritize offer change working collaboratively across business stakeholders.
• Lead and develop high-potential talent.
• Foster a culture of inclusivity, continuous learning, and accountability.
• Cultivate relationships and drive collaboration within Vanguard and externally.
• Manage change and allocate resources effectively.

Qualifications and experiences:

• Advanced skills in cross-functional change.
• Experience in developing future leaders.
• Strong understanding of UK investing products (ISA, JISA, SIPP & GA)
• Strong understanding of investment funds.
• Proven ability to manage change
• Excellent collaboration and communication skills

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.