Overview

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StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

StackAdapt is hiring a London, UK–based Manager of Client Services (MCS) within the revenue organization. Reporting to the Director of Client Services, the MCS will lead a high-performing team of Account Managers with a focus on driving account retention, uncovering growth opportunities, and delivering industry-leading customer service. This role is centered on building a team culture rooted in commercial excellence, while also overseeing major client initiatives and developing strong relationships with key customers as a senior strategic partner.

StackAdapt is a remote-first company. We will be prioritizing candidates located in the UK for this role.

What You\'ll Be Doing

• The MCS will lead a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies
• Track, monitor, and evaluate quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives.
• Coach the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios, while providing proactive help with the team’s largest and high-potential accounts. Reinforce a commercial mindset within the team, ensuring AMs are empowered to own the full client lifecycle, from onboarding through renewal and expansion.
• Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan.
• Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education.
• Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant.
• Take a proactive approach working with Brands and Agencies in planning and scaling the business to achieve high growth plans and optimal performance.
• Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
• Help own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy.
• In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education.
• Advocate for and represent the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues.
• Travel as necessary.

What You\'ll Bring To The Table

• Extensive media experience and programmatic knowledge
• Real Time Bidding/programmatic expertise (DSP, Ad Network)
• 3+ years of experience managing a team
• Willingness to lead from the front, with a proven ability to inspire and energize teams
• Established track record of overcoming challenges, driving solutions, and making data-driven decisions
• Foster a culture of trust, transparency, collaboration, and accountability
• 5+ years of experience in account management, planning, and execution in the programmatic space
• Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
• Detail and process-oriented thinker with superior organizational and time management skills
• Proven success in managing client relationships and assisting in growing revenue. You have a track record of retaining and growing accounts by understanding client needs, delivering measurable results, and leading teams with a growth-focused mindset.
• The ability to grasp and communicate technical concepts and platform-based knowledge
• Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
• Strong interpersonal, verbal and written communication skills
• Familiarity with the latest digital advertising trends and ideas
• Huge bonus if you\'ve used StackAdapt!

StackAdapt\'s Enjoy

• Highly competitive salary
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!

About StackAdapt

We\'ve been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We\'ve been awarded:

• Ad Age Best Places to Work 2024
• G2 Top Software and Top Marketing and Advertising Product for 2024
• Campaign’s Best Places to Work 2023 for the UK
• 2024 Best Workplaces for Women and in Canada by Great Place to Work
• #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries
• Technology, Information and Internet