Operations Manager

Division – Supervision, Policy and Competition (SPC)

Directorate - Controls, Capabilities and Frameworks

Salary – National (Edinburgh and Leeds) ranging from £57,200 to £81,066 and London from £62,900 to £89,033 (salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. About the FCA.

The CCF Directorate drives and supports operational excellence within SPC, the FCA’s largest front-line Division.

We act as the single point of contact for central FCA functions and work across SPC’s 12 Directorates, and more than 1500 colleagues, to deliver consistent, compliant and efficient ways of working.

You will lead the Operations Team in CCF central to how the SPC Division operates and delivers. This role drives operational excellence, sets the rhythm for delivery and supports the FCA’s goal of becoming a smarter regulator.

You'll also serve as a key connector across the FCA, aligning efforts with Operations and Change to streamline ways of working.

What will you be doing?

• Managing and optimising the SPC governance framework and forums to support effective strategic decision-making and oversight of secretariat functions
• Leading core operational processes for SPC including people operations, business continuity planning and records management
• Supporting SPC business planning by collaborating with central teams, projects and SPC Directors to deliver the annual cycle and produce Director Delegation letters
• Building strong working relationships with the Change Directorate and Director EAs to embed divisional projects and promote CCF’s service offering through key communication channels
• Acting as a conduit between SPC and central teams by managing stakeholder relationships across Operations, Change, Technology and other partners
• Leading and developing a team of associates while contributing to CCF management team priorities and supporting directorate-wide initiatives alongside the Director and Head of Department

What will you get from the role?

• Opportunity to contribute to senior management and leadership across SPC through a key cross-cutting function
• Opportunity to work in a dynamic and fast-paced environment with a varied and stimulating workload
• Opportunity to build a broad network of professional relationships across the FCA, including Executive Directors and the Senior Leadership Team
• Opportunity to gain insight into the workings of the FCA and the role of CCF in delivering SPC and FCA objectives
• Commitment from the directorate to support personal and career development while enhancing operational skills and experience within the FCA

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme)

Minimum

• Experience of leading cross-functional teams and managing operational workflows
• Experience of communicating effectively with internal and external stakeholders, including drafting reports, presenting updates and facilitating meetings across departments to support strategic objectives
• Experience of building and sustaining senior-level relationships, contributing to successful partnerships

Essential

• Demonstrate strong understanding of governance frameworks and secretariat functions to support strategic decision-making
• Skilled in managing a broad range of operational processes across diverse business areas
• Proven ability to lead and support a busy, multi-functional team in delivering high quality outcomes
• Capable of aligning operational strategies with organisational goals through effective planning and adaptability
• Applies sound judgement and makes timely decisions in high-pressure environments
• Proficient in identifying and mitigating risks within operational processes to ensure continuity and compliance
• Contribute to change management initiatives by supporting project delivery and embedding new ways of working across teams

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee are women (4 in 8)

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for this role.

Benefits of working at the FCA

• 28 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa
• A non-contributory Pension of at least 8%
• Life assurance
• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded – Manager - Corporate
• Advert Closing Date: 8th October
• CV Review/Shortlist: 9th October
• First Stage Interviews W/C: 13th October
• Assessment Stage W/C: 27th October
• Final Stage Interview W/C: 3rd November

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact benjamin.paulon@fca.org.uk

Applications must be submitted through our online portal. Applications sent via email will not be accepted.