Job title: Manager, Customer Outcomes and Data

Location: Edinburgh

Salary: £59,850 - £66,500

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity:

We have a fantastic opportunity to join the Workplace Proposition team! In this multi-faceted role, you'll support the continued drive to embed and improve customer outcomes through active proposition management. This also includes supporting new proposition development, consumer duty and external engagement with the Independent Governance Committee and various trustee boards.

What you'll be doing:

• Passionate advocate for customer outcomes who will support the drive for cultural engagement across the Workplace business and aide embedding.

• Supports the Snr Manager in their ownership and active management of end to end proposition customer outcomes through delivery of monthly consumer duty commitments underpinned by continuous product management, quarterly PREP reporting, annual reviews.

• Has responsibility for identification of opportunities to improve customer outcomes or reduce risk and owns the delivery of the action.

• Supports and actively participates in the Workplace Customer Product Committee as central governance control for both ongoing proposition management and customer outcome elements of proposition design and change.

• Supports and drives engagement with Risk partner relationship.

• Supports the identification and development of customer outcome reporting (including Consumer Duty reporting), ensuring insight is usable and effective in ensuring and assuring good customer outcomes.

• Supports external reporting including Independent Governance Committee data reporting and all Trustee reporting (Eg Scottish Widows Master Trust) and for ensuring robust, automated embedded processes going forward.

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too!

What you'll need:

• Proposition Management - Ensuring appropriate customer outcomes through ownership and execution of consumer duty commitments and continuous product management as well as supporting development and delivery of proposition changes and developments, ensuring legal and regulatory obligations are met.

• Customer and Market Knowledge - Customers and the context of their markets are at the heart of our proposition, therefore a deep understanding of their needs and how we engage and where Scottish Widows sit within the market are key to achieving the best outcomes for them.

• Data and Reporting - The ability to understand and use data to support action and reporting, through creation of requirements, understanding of data sources and infrastructure, ability to undertake informed engagement on data build and ultimately to interpret and utilise data to drive appropriate action.

• Values & Behaviours -Thinks We not Me. You'll be outstandingly collaborative with peers and colleagues across teams and this is demonstrated through your actions as well as your words. You'll want to work with others to enable the bank to win in the market with customers. You'll have proven experience delivering with care, so our teams continuously improve and our talent become the envy of competitors.

• Prioritisation & Team Management -Experience in leading and mentoring a team. Recruits, mentors and retains top talent, encouraging a culture of risk innovation and data excellence. Able to gather, distil and prioritise multiple and often competing priorities, and allocate to team members based on their availability, skills and best fit for the project outcome.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus.

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days' holiday, with bank holidays on top.

• A range of wellbeing initiatives and generous parental leave policies.

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!