As a Manager: Governance and Controls, you’ll be part of a great team responsible for providing an end-to-end risk governance service within CB&E. This role will drive governance best practices, helping to shape and embed relevant frameworks while supporting leadership teams in making sound decisions. It's a great opportunity for someone with a passion for delivery, governance, and process efficiency. The successful candidate will facilitate and co-ordinate our key Risk meetings, manage our Process Ownership agenda, and provide support to three lines of defence issue management. You’ll be an excellent communicator with experience in dealing with senior stakeholders, prioritising multiple deliverables, and enabling our stakeholders to understand their risk and control environment.

This role is within the Customer, Brand & Engagement (CB&E) Function, which is responsible for building and maintaining Nationwide’s brand and reputation, both internally and externally. The role sits in CB&E Risk, which is responsible for enabling the Function to sustainably achieve its priorities, and growing risk capability.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon, Bournemouth or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll provide governance and administrative management to ensure that key Functional and Society-wide risk meetings (such as the CB&E monthly Risk Committee) are performed effectively. You’ll be responsible for managing and co-ordinating key activities such as process ownership across CB&E, and you’ll provide expert advice and insight to the Function on three lines of defence issue management, as well as business resilience and operational continuity. You’ll be curious, and have the ability to challenge existing processes, controls and policy to ensure key risks are mitigated through effective controls. You’ll provide project management expertise to the CB&E Risk team, ensuring that we complete key activities on time and to a high quality.

About you

You’ll have:

• Demonstrable experience of working within a risk, policies and governance role within a regulated environment.
• An understanding of three lines of defence operating models and activities.
• A strong understanding of controls in relation to risk, policy and process management.
• Proven experience of process governance principles, process mapping and process monitoring previously.
• Excellent communication and stakeholder management skills with the proven ability to liaise with stakeholders at senior levels, including ExCo members.
• Knowledge of, and experience in using a variety of Microsoft Office products, such as Word, PowerPoint, Excel, to a high standard.
• A proven desire to do the right thing and consider the needs of customers in everything you do.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The assessment process will involve a competency-based interview and presentation (full details to be provided).

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