Join to apply for the Manager – ICS Acquisition Investment Strategy role at American Express

Join to apply for the Manager – ICS Acquisition Investment Strategy role at American Express

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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Acquisition & Customer Marketing (ACM) team within the International Card Services Centre of Excellence (CoE) drives market success across a portfolio of 23 international markets. The way we acquire, onboard, and grow engagement with our prospects and cardmembers across ICS is more important than ever to continue to enable the strong trajectory of ICS and growth contribution to American Express.

How will you make an impact in this role?

The role of Manager – ICS Acquisition Investment Strategy will report into Director – ICS Investment Optimization Strategy. This role will be responsible for overseeing and re-imagining our acquisition investment engine, optimizing for efficiency and ROI. The scope of this role includes supporting on defining a strategy and roadmap to enhance our Investment Optimization (I/O) ecosystem in close partnership with Finance, Risk, Analytics and our Market partners. In addition, this person will lead performance insights for regular leadership updates and have a pulse on the latest acquisition performance trends, performance drivers and big bets.

• Lead relationships with international market partners to develop performance commentary and insights, crafting stories to support understanding of ICS performance drivers.
  
• Support regular IO planning processes and senior leadership updates, through analysis and insights reviews with market partners and finance
  
• Identify and evaluate unfunded opportunities to drive ICS towards its long-term acquisition goals
  
• Act as subject matter expert to support IO process improvements, collaborating between markets and finance to support strategy and roadmap to drive better investment decisions in the near and long term
  
• Evaluate ongoing performance of existing investments, generate market/channel/product level insights, and surface trade-offs that challenge the status quo
  
• Develop a robust communications plan between market acquisition teams, Finance, and other key partners to ensure transparency and clarity.
  

Minimum Qualifications:

• Strategic problem solver who can synthesize complex dynamics, isolate key questions, and structure work to propose solutions for key business challenges.
  
• Demonstrated financial savvy with the ability to interpret complex data and drive strategic decisions.
  
• Proven ability to build strong relationships, influence senior leaders and stakeholders, collaborate across a cross-functional team, and build followership
  
• Impactful and efficient communicator with ability to simplify complex messages into clear and actionable recommendations and confidently deliver to executive level audiences
  
• Strong work ethic with comfort working in a dynamic, collaborative, fast-paced, global team
  
• Strong grasp of Card issuing P&L levers and business dynamics
  
• Proficiency in excel with a strong ability to create impactful data-driven presentations.
  

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Acquisition & Customer Marketing (ACM) team within the International Card Services Centre of Excellence (CoE) drives market success across a portfolio of 23 international markets. The way we acquire, onboard, and grow engagement with our prospects and cardmembers across ICS is more important than ever to continue to enable the strong trajectory of ICS and growth contribution to American Express.

How will you make an impact in this role?

The role of Manager – ICS Acquisition Investment Strategy will report into Director – ICS Investment Optimization Strategy. This role will be responsible for overseeing and re-imagining our acquisition investment engine, optimizing for efficiency and ROI. The scope of this role includes supporting on defining a strategy and roadmap to enhance our Investment Optimization (I/O) ecosystem in close partnership with Finance, Risk, Analytics and our Market partners. In addition, this person will lead performance insights for regular leadership updates and have a pulse on the latest acquisition performance trends, performance drivers and big bets.

• Lead relationships with international market partners to develop performance commentary and insights, crafting stories to support understanding of ICS performance drivers.
  
• Support regular IO planning processes and senior leadership updates, through analysis and insights reviews with market partners and finance
  
• Identify and evaluate unfunded opportunities to drive ICS towards its long-term acquisition goals
  
• Act as subject matter expert to support IO process improvements, collaborating between markets and finance to support strategy and roadmap to drive better investment decisions in the near and long term
  
• Evaluate ongoing performance of existing investments, generate market/channel/product level insights, and surface trade-offs that challenge the status quo
  
• Develop a robust communications plan between market acquisition teams, Finance, and other key partners to ensure transparency and clarity.
  

Minimum Qualifications:

• Strategic problem solver who can synthesize complex dynamics, isolate key questions, and structure work to propose solutions for key business challenges.
  
• Demonstrated financial savvy with the ability to interpret complex data and drive strategic decisions.
  
• Proven ability to build strong relationships, influence senior leaders and stakeholders, collaborate across a cross-functional team, and build followership
  
• Impactful and efficient communicator with ability to simplify complex messages into clear and actionable recommendations and confidently deliver to executive level audiences
  
• Strong work ethic with comfort working in a dynamic, collaborative, fast-paced, global team
  
• Strong grasp of Card issuing P&L levers and business dynamics
  
• Proficiency in excel with a strong ability to create impactful data-driven presentations.
  

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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