Overview

Managing Agent Contract Manager - North London | £45,762-£50,493 + Benefits

We're looking for an experienced professional to take ownership of managing agent relationships and service charge compliance across a varied residential portfolio in North East London. This is a hybrid role with 3-4 days working from home and regular on-site/office presence.

Responsibilities

• Build strong relationships with superior landlords, managing agents, and stakeholders.
• Oversee and challenge service charge budgets to ensure fairness, compliance, and value for money.
• Support with disputes and represent interests at First-Tier Tribunal cases.
• Monitor health & safety compliance and provide operational support on escalated issues.
• Performance-manage contracts, enforce leases, and protect residents' and organisational interests.
• Maintain accurate records and proactively manage risks to cost recovery and service quality.

Qualifications

• Solid experience in leasehold block management across multi-tenure estates.
• Strong working knowledge of leasehold legislation (LTA 1985, CLRA 2002, Leasehold & Freehold Reform Act 2024).
• Excellent problem-solving skills with confidence in challenging service charges.
• Stakeholder management and negotiation expertise.
• Ability to interpret and explain complex lease/contractual obligations clearly.
• Highly organised, detail-focused, and resilient under pressure.

What's on offer

• Salary: £45,762-£50,493 depending on experience.
• Work style: Hybrid (20-40% office/site, rest remote).
• Benefits: Excellent pension, 28-31 days annual leave + bank holidays, health cash plan, life assurance, volunteering days, lifestyle perks, employee assistance programme.
• Location: North East London.
• Contract: Permanent, full time.