Managing Consultant - Service Management

New Yesterday

Overview

Capgemini Invent is a global business and technology transformation partner. We blend strategic, creative and scientific capabilities to deliver cutting-edge solutions that drive transformation for our clients. Our Cloud Advisory team helps organisations adopt Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint.

Your Role

As a Service Management Managing Consultant at Capgemini Invent, you will join our Cloud Advisory capability, part of the wider Business Technology unit. You will deliver value-driven Service Management capabilities that unlock the potential of ITSM platforms and optimise IT processes. Your work will enable cloud adoption, acceleration, and innovation through ITSM transformation and operating model design. This will include:

  • Service Management Transformation: Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation.
  • Modernisation & Integration: Guide clients through holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.
  • Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments, enabling scalable and resilient service models.
  • Automation & AI Enablement: Embed automation into service management designs, tooling, and processes to deliver measurable business value and operational efficiencies.
  • Consulting Leadership & Growth: Contribute to practice development, lead sustainable transformations, and support business development.

Your Profile

We’re looking for candidates who bring a combination of the following experiences and strengths. You don’t need to meet every criterion—if you’re excited by the role and have relevant skills, we’d love to hear from you.

  • Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.
  • Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development.
  • Proven track record of delivering and leading advisory engagements, managing teams, building trusted relationships, and influencing skills to support sales generation.
  • Practical experience managing and implementing cloud centres of excellence, ITIL frameworks, SIAM models, Operating Models, AI optimisation and hybrid/multi-cloud environments, DevOps, CI/CD, Lean and Agile Methodology.
  • Experience in a Consulting firm or industry with a service management background, ability to operate in a matrixed organisation, and experience in proposition building and delivery.
  • Business development – utilising relationships and networks to contribute towards consulting revenues.

What You'll Love About Working Here

  • Client engagements with leadership and experienced consulting management to learn, challenge, and accelerate delivery capability and industry insights.
  • Opportunities to learn how we write compelling client propositions, structure and lead high-profile transformations, and gain exposure to leading technologies.
  • Structured training from industry experts on management consulting and client delivery.
  • Learning and certification opportunities through internal and partner-led programmes from AWS, Google, ServiceNow and Microsoft.
  • Unique training environments and knowledge-sharing opportunities such as Les Fontaines outside Paris.
  • Regular showcases of digital transformation initiatives and opportunities to connect with the wider team through team events and social activities.
  • Leadership connect sessions and team away days to discuss market trends and insights.

Security Check (SC) Clearance

To be appointed to this role, it is a requirement to obtain Security Check (SC) clearance. You may be asked about eligibility during the recruitment process. Some posts are restricted to UK Nationals for security reasons.

Need to Know

At Capgemini we actively promote inclusion and a positive work-life balance. We support hybrid working and flexible arrangements for UK employees. Employee wellbeing is important; we have Mental Health Champions and wellbeing apps to support you.

CSR

We focus on using tech to have a positive social impact, reduce our carbon footprint, and improve access to a digital world. Capgemini Invent was named one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. Roles may involve periods away from home at short notice and base locations include London, Manchester or Glasgow with flexibility.

About Capgemini

Capgemini is a global business and technology transformation partner with over 350,000 team members in more than 50 countries. We help organizations accelerate their digital and sustainable transformations, leveraging strengths in strategy, design, engineering, AI, cloud and data, and a broad partner ecosystem. The group reported 2024 global revenues of €22.1 billion.

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Location:
City Of London, England, United Kingdom
Salary:
£125,000 - £150,000
Job Type:
FullTime
Category:
Consulting

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