Market Product Manager

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The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
Seeking to hire an experienced Product Manager spearhead and own all product initiatives targeted at the Small and Medium Business segment. The role requires deep understanding of the SMB customer and will focus on product strategy and customer needs that translate business strategy into product strategy.

Job Description:
Meet the team:

In this role you will work closely with the Global Markets team and in particular the SMB and Partner teams across EU to define, build and roll out new customer centric products and provide product leadership to the market leader. You will also work closely with the central product organisation to define local market product and customer needs and ensure the execution of market-level fit of any new product coming to market.

Your way to impact:

Use curiosity and drive to build a deep understanding of what customers care about (end to end), what their motivations are, and how these fundamental needs should translate to compelling product experiences that we deliver.
PayPal is a leader in payments and as such continues to spearhead innovative ideas and what PayPal means to people and their money. You will drive discovery and execution of innovative product ideas
Your “Customer back” thinking and insights driven input into product strategy and development will be a key asset to bringing powerful and efficient products to markets

In your day to day role you will:

Be the market product & customer expert through deep expertise on PayPal’s own products as well as competitor’s.
Develop and implement a localized product strategy tailored to the SMB market in the country
Articulate local customer needs and problem statements to the central product organization to drive customer centric product development and represent gaps
Define product requirements & strategy based on local market customer and technology insights.
Translate business strategy into product strategy by partnering closely with the market leaders
Work with the international product manager to create local PRDs.
Ensure product readiness from a local market perspective (Alpha & Beta tested)
Ongoing product performance monitoring to ensure early detection and resolution of issues along the XO journey.
Translate learnings into recommendations and present to global product leads.
Collecting customer voice and customer needs

What do you need to bring:

Understanding of the SMB market dynamics
Self-starter and organized; strong communication skills
Simplify complex programs through a matrixed organization with a One Team mindset
Be a customer advocate.
Think strategically – be able to pivot based on company and/or market context
Be comfortable with ambiguity, and chart ways forward even with imperfect information.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0121257

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Product Management
Industries
Software Development, Financial Services, and Technology, Information and Internet

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Location:: London, England, United Kingdom
Salary:: £100,000 - £125,000
Job Type:: FullTime
Category:: Management & Operations

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Northern Europe Product Merchandising Manager

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