Overview

Marketing Manager role at Hyperoptic. Office location with Hybrid working: Hammersmith 3 days per week.

MDU is our Multi-Dwelling Unit segment, covering both Private Retrofit and Social Housing sectors – the largest customer segments for Hyperoptic. You will be responsible for leading campaign execution and go-to-market initiatives for this key consumer segment, creating multi-channel campaigns and overseeing end-to-end delivery. You will design and deliver targeted, data-informed marketing campaigns that drive growth, collaborating with cross-functional teams to achieve customer acquisition targets.

What will you be doing?

• Be the subject matter expert for their marketing segment and the customers within it
• Create and deliver on a quarterly cross-channel marketing plan, with a key focus in offline marketing
• Know which go-to-market strategies and tactics are most likely to drive volume, value and penetration
• Forecast acquisition, renewal and churn trends within a subscription-based business
• Brief virtual teams on the activities required to maximise Hyperoptic's conversion and ROI
• Be accountable for achieving subscriber penetration and value targets
• Execute within a performance culture of rapid experimentation and forensic analysis of KPI drivers

What we are looking for

• An ambitious marketing expert who wants to own end-to-end performance
• Track record of delivery in a matrix environment
• Bachelor's degree in Marketing, Business, or related field desirable
• Customer Acquisition in a Commercial organisation
• Proven ability to juggle multiple priorities across different customer groups and projects
• Exceptional stakeholder management with high level of comfort leading virtual teams
• Detail driven and able to articulate simple stories from complex data trends
• Strategic thinker with the ability to see the bigger picture and create visions for the future
• Strong drive to succeed and highly resilient to overcoming problems

Why work for us?

We're in our customers' corner and our vision is to be the UK's most loved and desired broadband provider. We have been recognized with awards including Broadband Provider of the Year 2023 Uswitch Telecoms Awards (as voted by 20,000 customers), Fair Terms Gold Award 2023, Great Place to Work Certification (2022-23), and UK's Best Workplaces for Wellbeing (2022).

Going beyond the expected

We aim to go beyond the expected in all we do, working with property professionals, delivering our network, or installing in a customer's home. Our culture is shaped by three principles:

• We work smarter, together
• We stay focused
• We strive for excellence

Benefits

• Global remote working up to 2 weeks per year for those who can work remotely
• 25 days’ paid holiday, increasing to 35 with service
• Extra days off for birthday, moving home, wedding/civil partnership, and volunteering
• Private medical Insurance (AXA Health)
• Life assurance of 4x base salary
• Kings Trust partnership
• Pension scheme with employer match up to 4%
• Retail offers from recognised brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

What happens next?

• You apply
• We carefully review your application
• We’ll get back to you — even if it’s a no (for now)

We welcome applications from candidates from all walks of life in line with our equal opportunities policy.