Overview

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we\'re all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

The Marketing Operations Manager will be responsible for optimising our marketing processes, technologies, and workflows to maximise marketing effectiveness and drive business growth.

Responsibilities

• Manage the day-to-day operations of the marketing technology stack: Ensure smooth functioning, user adoption, and data integrity across campaign operations
• Develop and implement scalable processes for the account funnel: Optimise account funnel and workflows to guide prospects and customers seamlessly through the buying journey.
• Develop the marketing engine: Manage our scoring model, support the account grading criteria, and implement marketing automation workflows to nurture leads and qualify them for sales.
• Support Demand Generation and Global Growth teams with marketing campaigns across various channels (email, paid advertising, direct marketing, chatbot)
• Stay up-to-date on the latest marketing operations trends and technologies

Qualifications

• 3-5 years of experience in marketing operations or a related field
• Proven experience with marketing platforms
• A keen observer with a curious mind to solve problems
• Excellent project management and organisational skills
• A keen understanding of marketing principles and best practices
• Strong communication and interpersonal skills
• Experience working in a fast-paced and dynamic environment

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

Salary & Benefits

Base salary ranges are based on role, job level, location, and market data. Our approach is to pay between the minimum and the mid-point (£40,000 - £50,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GoCardless staff get equity to share in our success.
• Parental leave: Tailored leave to support your life\'s great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We\'re an organisation defined by our values. We start with why before we begin any project to ensure it\’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it\'s essential that we be humble whilst we do it. Our values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women
• 23% identify as Black, Asian, Mixed, or Other
• 10% identify as LGBTQIA+
• 9% identify as neurodiverse
• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest DI Report

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.

Find out more about Life at GoCardless

Find out more about Life at GoCardless via X, Instagram and LinkedIn.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Marketing

Industries

• Financial Services and Technology, Information and Media

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.