Overview

Marketplace Operations Analyst We are looking for an organised & adaptable Operations Analyst to join a fast-growing team in the high growth area of the business, Funding Circle Marketplace. The Marketplace team represents the future of how we can 'build a better financial world' for SMEs in the UK. It is a collaborative, fun and inclusive culture. The Marketplace team helps small business owners secure funding by building partnerships with a broad panel of alternative lenders and utilising a range of lending products.

We are Funding Circle. We back small businesses to succeed. We believe the world needs small businesses and have made it our mission to help them get the finance they need to grow. With more than a decade of expertise, we’ve built a platform with data and technology that reshapes SME lending. SMEs across the UK can receive a decision in minutes, giving them access to competitive funding quickly. We pride ourselves on providing meaningful, human support and fast, hassle-free processes to deliver an unbeatable customer experience.

The role

As a Marketplace Operations Analyst you will support the Marketplace Sales teams to manage applications from initial submission to payout using a combination of software applications and lender portals. You will write, check and collate customer documentation with a high level of accuracy, central to delivering a smooth and swift service for our customers.

Responsibilities

• Gaining an in-depth knowledge of lender processes and requirements
• Submitting applications via lender portals, collating and sending additional documentation as required
• Ensuring that we package applications correctly for our lenders to deliver a fast and efficient service to our clients
• Working closely with the sales team to help manage customers through slick administration
• Managing applications passed to you by the sales teams ensuring swift processing and accuracy
• Maintaining our internal CRM and providing reporting to the team as required
• Passing additional information requests from lenders on to the sales team promptly
• Raising lender documentation prior to sending to the client for signing
• Proactively problem solving, identifying and mitigating any risks, issues or control weaknesses that arise in day-to-day work

What we're looking for

• Highly organised and able to organise your day and week to maximise efficiency
• Competitive and results-oriented with a desire to deliver a high volume of work with high attention to detail
• Willing to learn, understand, and explain complex concepts and products quickly
• Flexible and prepared to try something different and adapt to change quickly
• Able to build and maintain long-lasting business relationships
• Excited by a fast-paced environment with the ability to think smart and adapt quickly

At Funding Circle we are committed to building diverse teams, so please apply even if your past experience doesn’t align perfectly with the requirements.

Want to learn more?

• We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: https://www.fundingcircle.com/uk/impact
• To see what our customers think, visit our Trustpilot page: https://uk.trustpilot.com/review/fundingcircle.com
• And we’re evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.

Why join us?

At Funding Circle we celebrate and support the people who make you, you. We are an equal-opportunity workplace and affirmative-action employer. We believe this makes us better. As a flexible-first employer we offer hybrid working: in-office collaboration three days a week in London, with non-office days as needed. We provide a newly refurbished hybrid space, barista coffee and subsidised lunches through JustEat.

We back our Circlers to build their own incredible careers, with a Circler proposition focused on Health, Wealth, Development & Lifestyle.

• Flexibility: Benefit allowance to tailor your benefits to you and your family
• Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments, eyecare vouchers, flu jabs, Wellhub access to wellbeing apps, and free Digital GP for you and any children under 16
• Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching, a tax-advantaged share scheme, mortgage advisor partnership and retailer discounts
• Development: Annual Learning & Development allowance and access to internal learning platforms
• Lifestyle: Electric Car Scheme, Cycle to Work, Season Ticket Loans, and more

And finally, we have award-winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and fertility treatments.

Ready to make a difference? We’d love to hear from you.