We have a rewarding opportunity for a Co-ordinator – Mediation Service to be part of our Special Educational Needs & Disability (SEND) Mediation and Disagreement Resolution Service (MDRS) based in central Stockport.

This position is part time and for a 12-month fixed term.

The MDRS are SEND specialists providing a neutral and impartial SEND mediation service. They deliver high-quality, professional, responsive, approachable, and supportive services.

The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of children, young people, and adults each year. We are a not-for-profit charitable trust, reinvesting every penny into supporting those we serve.

Salary: £16,815.00 per year (pro-rated from £24,700.00), with an hourly rate of £12.67.

Hours: 22.5 hours per week, flexible working with the Service Manager, Monday to Friday.

Location: Hybrid working—combination of 1-2 days per week at the Newbridge Centre, Cromer Street, Stockport SK1, and home working. You must reside within reasonable distance of Stockport for accessibility.

Our Mediation service supports families and individuals in disputes regarding a young person’s education and healthcare plans, facilitating positive resolutions.

As a Co-ordinator – Mediation Service, you will be the first point of contact for families and young people seeking support. Your responsibilities include providing administrative support, mediation advice in line with SEND legislation, and taking detailed notes from families.

About you…

Do you have experience working with families supporting children with special educational needs, along with excellent communication and interpersonal skills?

Are you an organized, methodical team player?

You will maintain databases and spreadsheets to support management and contractual reporting.

Can you communicate effectively with diverse audiences, including colleagues, parents, Local Authorities, and professionals?

Proficiency in Microsoft Office and experience with databases are essential, as the role is technology-focused.

Are you able to prioritize work, manage your workload to meet deadlines, and handle confidential issues sensitively?

You will adhere to GDPR and undertake other administrative duties as needed to ensure efficient service delivery.

Can you make a direct impact on the support provided to families and colleagues, helping to make a difference?

• Annual Leave: 27 days plus 8 bank holidays, increasing to 30 days after 5 years, and 33 days after 10 years.
• Generous pension scheme and death in service benefit, with up to 7% employer contributions and up to 6x basic salary death benefit.
• Occupational sick pay and family-friendly policies, including enhanced maternity, paternity, and adoption leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurance, etc.
• Eligibility for Blue Light Card.
• Proud to be a Real Living Wage employer.
• Refer a Friend scheme, rewarding you for recommending new colleagues.
• Comprehensive training and development, including apprenticeships.
• Long service awards, including cash gifts and extra holidays.
• Promotion of Wellbeing initiatives, including Mental Health First Aiders and weekly yoga sessions.
• Access to our Employee Assistance Programme for staff and their household members.

For full details, please review our Job Description.

If you feel you have the relevant skills and experience, apply now. For questions, contact jobs@togethertrust.org.uk. Early applications are encouraged as the advert may be removed once the position is filled.

We do not currently sponsor visas but welcome applications from those who have the right to work in the UK.

We are a Real Living Wage employer.

We are committed to fair pay and positive employment practices, encouraging applications from all backgrounds and those with lived experience. We support reasonable adjustments for disabled applicants and maintain a safeguarding policy, including an Enhanced DBS check for successful candidates.