Member Services Associate

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Role: Member Services Associate

Location: London

Workplace Type: We ask all employees to work a hybrid schedule, with a minimum 2x/week in their local office, plus 1 Friday per month. We welcome employees to utilize office space more than that where possible.

The Role

The EMEA Member Services Associate will play a key role in ensuring an exceptional experience for our EMEA-based members. Working closely with the Executive Director of EMEA, this role will oversee the planning, execution and management of summits and roundtables, while also driving member engagement across multiple functional communities.

World 50 Group is a small but fast-growing company. The ideal candidate will have a strong appreciation for an effective and efficient account management process as well as thrive in a fast-paced, dynamic environment. Success will be determined by building strong member-relationships and facilitating member communications.

Key Responsibilities

Maintain the annual EMEA gatherings calendar across 12+ roundtables, 3 large-scale summits, and bi-monthly virtual webinars.
Own end-to-end logistics for all in-person gatherings ensuring a seamless experience for C-level participants.
Develop and implement pre-, during- and post-event member communication plans.
Support the curation of highly relevant and valuable cross-functional programs for EMEA-based members.
Manage member communications via email, app, and other platforms to ensure clear visibility of upcoming programs and opportunities.
Share member feedback for Group Leaders to support ongoing member engagement and relationship building.
Develop internal and external marketing collateral to promote upcoming programs.
Manage Salesforce dashboards to track event attendance, budget utilization, speaker engagements, and membership activity.
Monitor key performance metrics to inform program improvements and regional strategy.
Partner with EMEA team to develop the annual gatherings strategy for EMEA members.
Identify opportunities to enhance member engagement and satisfaction based on feedback and market trends.
Collaborate with Group Leaders and MS to develop tailored engagement plans for EMEA members across functional cohorts.

Key Skills

Communication - Timely, clear and professional written and verbal communication.
Stakeholder management - Ability to build trust and accountability.
Collaborative - Able to build a shared understanding of goals, shares expertise and builds mutual respect.
Customer Service Mindset - Responsive and professional. Gets satisfaction from serving members and anticipating needs.
Humility - Proactively seeks feedback and implements it. Takes ownership of mistakes.
Curiosity - Seeks to understand wider business impact, seeks innovation.
Time management - Blocks out time, plans out tasks, well-managed inbox, uses productivity tools.
Attention to detail - Pursues perfection, seeks reviews of work and utilises tools to ensure high standards.
Prioritization - Assesses tasks, manages resources and tracks deadlines.

Education/Experience

Bachelor’s degree (Business, International Relations and Economics or similar preferred).
1-5 years of experience in hospitality, customer service, retail or events.
Experience with CRM database (Salesforce.com a plus).
Strong knowledge of Microsoft Office Suite.

Company Overview

World 50 Group is a global leader in facilitating meaningful collaboration among C-suite executives from the world’s most influential companies. We bring together senior leaders to share groundbreaking ideas, solve complex challenges, and drive innovation. Our members trust us to provide them with unique insights, connections, and strategies to lead in a rapidly changing world.

As a purpose-driven company, we are committed to fostering an inclusive, diverse, and equitable environment that accelerates the success of our members and their organisations. We believe in the power of diverse backgrounds and experiences to make us stronger. Our team is dedicated to creating a community where everyone can thrive.

Why World 50 Group?

We offer a wide range of benefits, find out more here.

Impactful Work: Play a pivotal role in shaping the future of inclusion among top global executives.
Diverse & Inclusive Culture: Be part of a team that celebrates diversity and fosters an inclusive environment where everyone can contribute and succeed.
Collaborative Environment: Work alongside passionate and talented colleagues who share your drive for making a difference.
Growth Opportunities: Access to professional development, networking, and the chance to grow within an innovative, global organisation.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Business Consulting and Services

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