Overview

Membership Engagement Manager – Membership Association. Hybrid – London (2 Days – Office). Salary: £36,000 - £40,000 Base Salary. Leading membership association seeks a highly ambitious and talented Customer Success Manager to join their fast-growing team. We are seeking a Member Engagement/Client Success Manager to join our client’s creative, motivated and passionate team in this fast-growing business.

Responsibilities

• Build relationships with members and learn about their priorities, using this knowledge to develop a strategic plan for engagement.
• First point of contact for member enquiries and coordinate internally to follow up.
• Understand members business objectives, work with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.

Profile Required

• Ideally 3+ years’ experience in an association membership, event, or conference sponsorship sales.
• Self-motivated, target-oriented, ready to leap straight in and be an effective team player.
• Proven experience of relationship building alongside delivering engagement plans to drive demonstrable retention and growth.
• Fantastic communicator with the ability to connect people face-to-face, on the phone and in written communication.
• Highly organized, solution-focused, and professional in interpersonal style; tenacious.
• Self-motivated with a desire to achieve KPIs and financial rewards.
• Experience building and maintaining relationships with clients.

Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of B2B media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-ups to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates to senior managers and directors seeking their next challenge.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Advertising Services