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Mercury Business Advisor (Senior Associate) - Permanent

Location: Birmingham

Other locations: Anywhere in Region

Date: 1 Aug 2025

Requisition ID: 1620588

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Senior Associate – Finance Business Advisor

The Finance Business Advisor, internally known as the Mercury Business Advisor (MBA), is a experienced finance professional with comprehensive knowledge of systems, processes, and policies. This role is pivotal in providing specialized advice to optimize the financial aspects of our engagements and collaborating with other departments to tackle business challenges. Please note that this is an internal finance support role assisting our client-serving teams and is not focused on technical accounting.

Opportunity Overview

The Finance Business Advisor (MBA) is crucial in advising and supporting our client-serving teams to make the most of our financial system, Mercury, and its processes for effective engagement management with EY's external clients. The role encompasses two primary functions:

• Offering immediate financial advisory support to engagement teams through various technological channels (online chat, phone, or ticketing system).
• Proactively reaching out to engagement teams to instil a robust culture of financial awareness and responsibility, especially where financial risks are flagged by exception reporting.

This challenging position facilitates profitable growth and opens doors for career advancement within EY, all while representing the firm's culture and reputation.

Key Responsibilities

• Proactively engage with client teams based on report analysis, ensuring all financial queries are comprehensively resolved to mitigate risks.
• Efficiently handle prevent controls tickets, escalating as needed.
• Dedicate time to respond to inquiries via our On demand support services, including tasks such as:
• Reviewing pricing and engagement budgeting.
• Clarifying the financial implications of engagement structures and budgets.
• Guiding on estimate-to-complete (ETC) processes/ policies and their financial consequences.
• Upholding the highest standards and best practices for On-Demand services.
• Assisting with billing, engagement setup, risk management, and local policy queries.
• Conduct training for client-serving teams on the financial system Mercury and financial best practices.
• Contribute to continuous improvement by sharing knowledge and supporting team members across borders and service lines, always leveraging leading practices.

Analytical and Decision-Making Responsibilities:

• Make informed decisions to provide client servers with prompt and accurate responses, aiming for one-stop resolution or effective redirection to functional experts.
• Manage interactions with new users, addressing their lack of knowledge or frustration, and guiding them to the best outcome using strong soft skills.
• Prepare for client server portfolio discussions by leveraging system and finance expertise, making judgments on topics and their prioritization, and knowing when to consult other functional experts.

Skills and Attributes for Success

• A professional demeanour with empathy for the client server perspective.
• Confidence to challenge when necessary.
• Strong analytical, numerical skills with a focus on accuracy and detail utilising the Microsoft suite of tools effectively
• Excellent time management skills, prioritizing tasks based on risk, importance, and urgency.
• A quick learner who is proactive and eager to share knowledge.
• Ability to translate technical jargon into business-relevant terms.
• Effective listening skills to provide targeted advice and the judgment to escalate when needed.
• Continuously expanding internal networks.
• Communicate effectively, conveying urgency and driving mutual understanding professionally.
• Become an effective advocate for change.

Qualifications for the Role

• At least two years of experience in a client-driven professional environment within a financial/business capacity.
• Demonstrated stakeholder management and exceptional client service delivery.
• Experience with remote customer interactions in a hybrid working environment.
• Adaptability to a fast-paced, high-work-ethic environment.
• Strong interpersonal skills to build relationships at all firm levels.
• An innovative, confident, and creative thinker with the ability to make quick, independent decisions.

What EY Offers We offer a competitive remuneration package, rewarding individual and team performance. Our Total Rewards package supports flexible working and career development. With FlexEY, customize your benefits to fit your needs, including holidays, health, insurance, savings, and a range of discounts and promotions. Additionally, we provide:

• Support, coaching, and feedback from engaging colleagues.
• Opportunities for skill development and career progression.
• The autonomy to manage your role in a way that suits you.

EY is an inclusive employer open to flexible working arrangements, aiming for a balance that ensures excellent client service while nurturing your career without compromising personal priorities. Travel may be required, but our arrangements support a balanced lifestyle.

About EY

As a global leader in assurance, tax, transaction, and advisory services, we leverage our finance products, expertise, and systems to create a better working world. Our culture encourages training, opportunities, and creative freedom. The exceptional EY experience lasts a lifetime, and our commitment to hiring passionate people helps us achieve our goal of being the best employer by 2020.

If you meet the above criteria, we encourage you to apply as soon as possible.

Help us build a better working world.

Apply now.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.