Overview

Thames Water is looking for a Meter Data Quality Analyst to join our Smart Metering Operations Centre (SMOC) team. We are rolling out hundreds of thousands of smart meters, generating millions of lines of data that provide vital insights into water consumption. This data helps our customers manage their water use more effectively, while supporting our ambition to make every drop count. We need skilled people who can manage, validate, and analyse data to unlock its full potential.

What you will be doing

This is a varied and impactful role within the Smart Metering Operations Centre. Your work will ensure Thames Water gains maximum value from its smart metering investment by minimising errors and delivering accurate, reliable reporting. As our Meter Data Quality Analyst, you will work across two main areas, ensuring meter data integrity across multiple business units and IT systems.

1. This involves monitoring data quality, preventing errors, and resolving existing issues across our IT systems to ensure information is consistent, accurate, and actionable.
2. Validating the asset health of our meter stock, from purchase to disposal. This includes modelling asset life, supporting meter accuracy studies, contributing to the Returns Material Authorisation (RMA) process, and developing robust asset standards.

Key Responsibilities

• Support the reporting activities on key metering parameters.
• Improve existing reporting functionality to provide better access for users and ensure business continuity.
• Monitor why meters and equipment fail as part of our Returns Materials Analysis (RMA) process.
• Help analyse, create and present data insight to support related meter under-registration and leakage analysis.
• Provide knowledge, help, feedback and training to other teams on meter assets.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• Ability to analyse data, turn it into clear insights, and present recommendations to stakeholders to support decision-making
• Understanding of databases, interfaces, and business systems
• Ability to present and influence other teams to ensure process improvements
• Organisational skills and willingness to own, document and improve business processes
• Capacity to become a subject matter expert on water meter assets
• Experience in Advanced Excel, SharePoint, working knowledge of SQL, Power BI and Salesforce. Knowledge of meter asset technology would be beneficial but not essential

Base Location

Hybrid - Langley Bus Park - Slough, Berks

Hours

36 hours per week

What’s in it for you?

• Competitive starting salary of £43,000 to £45,000 per annum, depending on skills and experience
• Annual leave: 26 days per year, increasing to 30 days with length of service (plus bank holidays)
• Performance-related pay plan linked to company and individual performance measures and targets
• Generous Pension Scheme through AON
• Benefits to support health, well-being, and finances (annual health MOTs, physiotherapy, counselling, Cycle to Work, vouchers, life assurance)

Who are we?

We’re the UK’s largest water and wastewater company, serving more than 16 million customers. We aim to build a better future for all by helping customers, communities, people, and the planet thrive. We’re looking for passionate, skilled people who want to make a difference and help us reach our goals.

Learn more about our purpose and values

Working at Thames Water is a unique, rewarding, and diverse place to work with opportunities for fast-tracked career development, flexible working, and excellent benefits.

Disclaimer

Disclaimer: due to high volumes of applications, we may close the advert earlier than the advertised date. We encourage you to apply as soon as possible.